Detection & Investigation Analyst Sr - Physical Security Operations Center

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Detection and Investigation Analyst Sr., within PNC's Physical Security Operations Center, you will be based in Cleveland Ohio.

The Physical Security Operation Center is a 24x7 environment. We are hiring for multiple shifts.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The Physical Security Operations Detection & Investigations Analyst is an entry level opportunity and plays a critical role in safeguarding personnel, facilities, assets, and information through the proactive monitoring, detection, assessment, and investigation of physical security events across the enterprise. This position leverages security technologies, operational intelligence, and investigative methodologies to identify potential threats, assess risk, coordinate incident response activities, and support enterprise security objectives.
The analyst is responsible for monitoring and managing alarm systems, access control platforms, video surveillance technologies, credentialing systems, and emergency communications while conducting detailed event analysis, evidence preservation, and investigative support activities. The role serves as a central coordination point for security incidents, collaborating with business partners, security personnel, facilities teams, Human Resources, service providers, and local, state, and federal law enforcement agencies to ensure timely and effective resolution of security concerns.

Success in this role requires strong analytical skills, sound judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while maintaining strict confidentiality and compliance with corporate policies, regulatory requirements, and established security procedures. The analyst contributes to continuous improvement initiatives by identifying security trends, operational vulnerabilities, and opportunities to strengthen enterprise physical security controls.

This position works closely with the various pillars of the PSOC including Card Access and Badge provisioning, Alarm Monitoring, Video as a Service, Eye in the Sky, and the Physical Security Command Center. The selected candidate may be placed in a primary position within any of these pillars but may also be cross trained to work across other pillars. This position supports a 24/7 security monitoring environment, as such positions will be filled across various primary shifts.

Essential Duties and Responsibilities
• Review shift information, open incidents, system issues, and pending follow-up items; provide clear shift-change communication to support operational continuity.
• Monitor and operate alarm, access-control, CCTV/video management, badge-reader, telephone, and related communication systems.
• Receive, document, assess, and respond to security, police, emergency, customer, management, and alarm communications using established dispatch and escalation protocols.
• Analyze alarms, video, site data, cardholder information, and event history to determine urgency, risk, operational impact, root cause, and the appropriate response.
• Verify reported activity and coordinate notifications, dispatch, emergency assistance, service calls, management escalation, and law-enforcement support as required.
• Document incidents, contacts, decisions, actions, responses, and outcomes; prepare accurate reports and maintain dashboards, logs, and records that may support investigations or legal proceedings.
• Track incidents and service requests through resolution while managing multiple priorities with accuracy, professionalism, discretion, and accountability.
• Retrieve, review, preserve, save, transmit, and post video footage or still images for authorized investigations, legal requests, incidents, and special projects.
• Conduct live video monitoring during emergencies, natural disasters, protest activity, special events, and other elevated-risk situations.
• Perform camera quality checks, troubleshoot functionality and image-quality issues, and coordinate corrective service when required.
• Maintain secure intake, inventory, storage, retrieval, and chain-of-custody controls for hard drives and other archived video media.
• Review, verify, create, activate, issue, update, replace, and deactivate employee, contractor, and visitor access credentials in accordance with approved authorization.
• Research and resolve discrepancies involving identity documentation, badge requests, access privileges, cardholder records, system exceptions, and access-control transactions.
• Perform quality reviews of access-card production, account maintenance, authorizations, documentation, and related staff activity; coordinate corrective actions and maintain controls throughout the credential lifecycle.
• Identify unauthorized activity, recurring alarms, process deficiencies, system trends, and security vulnerabilities; recommend corrective controls and continuous improvements.
• Escalate high-risk requests, policy exceptions, significant incidents, and potential operational or reputational concerns to management with appropriate recommendations.
• Collaborate with security personnel, Human Resources, facilities, production and service teams, business partners, leadership, and law enforcement to resolve requests and incidents.
• Comply with physical security standards, internal controls, emergency procedures, confidentiality requirements, access-control policies, and applicable regulatory requirements.
• Perform related administrative, clerical, and special-project duties as assigned.

Minimum Qualifications
• Proficiency with Windows-based computers, Microsoft Word, Excel, Outlook, web browsers, and electronic reporting tools.
• Ability to learn and operate alarm, access-control, video management, camera, badge-reader, telephone, and communication systems.
• Minimum typing proficiency of 25 words per minute.
• Ability to communicate clearly and professionally and to prepare complete, accurate documentation.
• Ability to manage multiple time-sensitive events, exercise sound judgment, protect confidential information, and work effectively with limited supervision.

Core Competencies
• Analytical Judgment: Identifies anomalies, evaluates risk, determines root cause, prioritizes events, and escalates matters appropriately.
• Communication and Customer Service: Communicates clearly, objectively, and professionally with internal and external partners.
• Security and Compliance: Applies security policies, dispatch protocols, emergency procedures, confidentiality controls, and evidence-handling practices.
• Problem-Solving and Quality Control: Troubleshoots system and process issues, validates information, identifies recurring deficiencies, and recommends corrective action.
• Organization and Reliability: Maintains focus, accuracy, discretion, and accountability while managing simultaneous priorities and detailed records.
• Collaboration and Independence: Works effectively both independently and as part of a cross-functional team.

Work Environment and Physical Requirements
This position requires prolonged periods of seated work in a security monitoring environment, sustained attention to multiple screens and communication channels, and the ability to respond calmly and accurately to routine and urgent events.


PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Reviews and investigates customer cases, reports, and work for potential and actual loss; minimizes fraud, AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses.
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition.
• Uses defined research procedures to identify and resolve issues. Starts to identify trends.
• Follows standards and practices to mitigate fraud, AML and other risk exposure and loss. Shares best practices amongst the team and/or service partners.
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Communication, Customer Solutions, Decision Making, Detail-Oriented, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies, Team Player

Competencies

Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $37,500.00 – $62,500.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 09/10/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.