Automation Engineer 5 (ServiceNow automation platform)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsibilities

• Design, develop, and support network automation solutions that streamline service delivery, network operations, and infrastructure management across enterprise environments.
• Build and maintain ServiceNow applications, workflows, and integrations using Flow Designer, IntegrationHub, Catalog Items, Business Rules, Script Includes, and Service Portal capabilities.
• Develop Python-based automation services and reusable frameworks that improve operational efficiency, scalability, and service reliability.
• Create and support REST API integrations between ServiceNow and enterprise platforms to enable automated provisioning, asset management, compliance validation, and reporting.
• Automate processes across SD-WAN, routing, switching, firewalls, load balancing, DNS, and cloud networking services.
• Develop and maintain GitLab CI/CD pipelines, automated testing frameworks, and deployment processes following Agile and DevSecOps best practices.
• Design self-service solutions and workflow orchestration capabilities that reduce manual engineering effort and accelerate service delivery.
• Partner with network, security, and governance teams to implement automated compliance, attestation, approval, audit, and policy enforcement workflows.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- 10 or more years of relevant work experience with programming concepts, development logic or automating highly complex processes

Preferred Skills/Experience

• Strong experience with ServiceNow Development, including Flow Designer, IntegrationHub, Service Portal, Service Catalog, CMDB, ITSM, ITOM, Business Rules, and Script Includes.
• Proficiency in Python Development for infrastructure automation, workflow orchestration, and enterprise application development.
• Experience building and supporting REST APIs, JSON, XML, and enterprise system integrations.
• Hands-on experience with GitLab, source control, CI/CD pipeline development, automated testing, and deployment automation.
• Knowledge of JavaScript and ServiceNow scripting for application customization and workflow automation.
• Experience automating enterprise network technologies, including SD-WAN, Routing, Switching, Firewalls, Load Balancers, and DNS Services.
• Understanding of Agile Development, DevSecOps practices, Infrastructure as Code (IaC), and software delivery lifecycles.
• Strong analytical, troubleshooting, and problem-solving skills with experience supporting governance, compliance, security, and operational automation initiatives.

Location expectations 
This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.