Senior Product Manager – Agentic AI & Workflow Transformation
U.S. Bank · Charlotte, United States · 17d ago
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
At U.S. Bank, Product Managers are customer‑obsessed and outcome‑oriented leaders who define and deliver products that solve complex business problems at scale.
The Senior Product Manager – Agentic AI & Workflow Transformation owns the strategy, roadmap, and delivery of agentic AI capabilities that transform end‑to‑end workflows across WCIB. This role is accountable for driving measurable business outcomes through scalable, governed AI agents, operating across Wealth, Corporate, and Institutional Banking.
This role requires strong product judgment, comfort with ambiguity, and the ability to balance innovation with regulatory discipline in a large financial institution.
Key Responsibilities
Product Strategy & Ownership
- Define and own the product strategy, vision, and roadmap for agentic AI capabilities within WCIB
- Identify and prioritize high‑impact opportunities where AI agents can orchestrate multi‑step workflows and decisioning
- Establish clear product outcomes and OKRs aligned to WCIB and enterprise AI strategy
End‑to‑End Product Lifecycle Leadership
- Lead product discovery, delivery, launch, and optimization for complex, cross‑LOB agentic use cases
- Translate complex business and operational needs into scalable, production‑ready product solutions
- Drive outcome‑based prioritization across features, capabilities, and technical investments
Agentic AI & Workflow Transformation
- Design agent‑enabled workflows with clear task boundaries, decision rights, and human‑in‑the‑loop controls
- Ensure agentic solutions are reusable, auditable, explainable, and production‑grade
- Advocate for platform‑oriented capabilities versus fragmented or one‑off solutions
Governance & Cross‑Functional Leadership
- Partner closely with Risk, Compliance, Legal, Technology, and the Enterprise AI CoE to ensure compliant delivery
- Ensure all use cases meet enterprise AI governance, model risk, data, and security requirements
- Serve as a point of escalation for product trade‑offs and delivery risks
Stakeholder & Adoption Leadership
- Act as the single accountable product owner for assigned agentic AI capabilities
- Influence WCIB leaders and frontline teams to drive adoption and sustained value realization
- Communicate strategy, progress, and outcomes to senior leadership
- Product Management experience
- Bachelor’s degree, or equivalent work experience
- 5+ years of Product Management experience owning end‑to‑end delivery
- Demonstrated ability to lead products in complex, regulated environments
- Strong experience defining roadmaps, OKRs, and outcome‑based prioritization
- Excellent stakeholder, communication, and decision‑making skills
- Experience delivering AI‑enabled, automation‑first, or workflow transformation products
- Familiarity with agentic AI concepts such as orchestration, task planning, and human‑in‑the‑loop design
- Financial services, operations, or enterprise platform experience
- Proven ability to scale products beyond pilot into sustained production use
Location Expectations:
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.