Wealth Management-Trust Administration Manager

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Job Description

Wealth Trust Services manages and serves trust relationships within the Affluent Segment.  Wealth Trust Services is seeking a Trust Manager responsible for overseeing a team of Trust Officers and Trust Associates that manage trust and investment accounts.  The role leads a team-based service model in which Trust Officers and Portfolio Managers collaborate on the relationship management of trust affluent clients. The Trust Manager is accountable for translating Wealth Trust Services and Personal Trust priorities into clear team expectations, disciplined execution, consistent client service, and measurable business results.

The Trust Manager serves as a senior escalation and decision-support resource for complex trust and estate administration matters, client and beneficiary concerns, fee questions, service issues, account acceptance or transition considerations, and matters requiring coordinated action across fiduciary, investment, tax, operations, legal, risk, compliance, specialty asset, banking, and other internal partners. The role requires sound fiduciary judgment, strong governing-document interpretation, practical knowledge of applicable trust laws and procedures, and the ability to communicate complex matters clearly.

The Trust Manager leads through coaching, accountability, collaboration, and visible engagement. The incumbent hires, develops, and retains talent; manages workload and capacity;  champion growth opportunities, retention, and inflow;  supports business continuity; and advances improvements to processes, controls,  and technology; and ensures the team deepens existing client relationships. The Trust Manager also represents Wealth Trust Services with internal partners, prospects, clients, beneficiaries, attorneys, advisors, and centers of influence.

CORE RESPONSIBILITIES

• People leadership and talent management: Lead, coach, engage, and develop Trust Officers and other assigned employees. Establish clear expectations; conduct timely performance and development discussions; support succession planning; make sound hiring decisions; recognize strong performance; and address performance or conduct concerns in accordance with company practices.
• Regional business leadership: Lead the assigned Wealth Trust Services region or team and represent its needs, risks, opportunities, and results. Translate enterprise, Personal Trust, and Wealth Trust Services priorities into plans, team goals, and consistent execution.
• Work allocation, capacity, and operating discipline: Set priorities, assign work, manage coverage and schedules, monitor capacity, and provide appropriate oversight so fiduciary, client-service, and operating responsibilities are completed accurately and timely.
• Fiduciary administration oversight: Oversee the administration of revocable and irrevocable trusts, charitable trusts, special needs trusts, estates, individual retirement accounts, agencies, custodial relationships, and other supported fiduciary or investment accounts. Confirm that administration is consistent with governing documents, applicable law, fiduciary standards, approved terms, and bank policies and procedures.
• Complex matter escalation and resolution: Serve as a senior escalation resource for complex administrative questions, discretionary matters, beneficiary and family dynamics, complaints, service breakdowns, trust terminations, account transitions, tax or closing dependencies, specialty-asset matters, and other sensitive situations. Evaluate relevant facts, coordinate the appropriate partners, document decisions, and drive issues to resolution.
• Risk, control, and compliance leadership: Identify and address emerging fiduciary, operational, financial, client, conduct, information-security, and reputational risks. Escalate concerns through appropriate channels, reinforce required controls and training, oversee remediation, and support compliance with applicable laws, regulations, the U.S. Bank Code of Ethics, and business-line policies and procedures.
• Client and beneficiary experience: Promote proactive, accurate, and consistent communication with clients and beneficiaries. Ensure the team explains fiduciary decisions and administrative requirements clearly, responds to concerns, coordinates follow-up, and delivers service consistent with the responsibilities of a corporate fiduciary and Wealth Management organization.
• Relationship retention and growth: Drive sustainable retention and growth by monitoring relationship health, inflows, attrition, new net assets, referrals, opportunities, and account transitions; validating the quality of business information; and coaching the team to deepen and expand client relationships and identify fiduciary, investment, banking, or other Wealth Management needs.
• Prospect and partner engagement: Provide senior-level support for prospects, document and asset reviews, successor-trustee opportunities, and complex fiduciary conversations. Build productive relationships with Wealth Management partners, attorneys, accountants, advisors, centers of influence, and internal specialists while maintaining clear boundaries regarding legal and tax advice.
• Team-based delivery and partner coordination: Strengthen partnership among Trust Officers, Portfolio Managers, trust associates, investment support, specialty asset teams, tax, operations, risk, compliance, legal, banking, financial planning, and the Trust Contact Center. Remove barriers, clarify accountability, and coordinate an integrated response to client and business needs.
• Performance management information and data quality: Review dashboards, scorecards, service-level information, account activity, risk indicators, aged work, inflow and attrition reporting, opportunity data, complaints, fee activity, and other management information. Challenge inaccurate or incomplete data, require timely updates to systems of record, identify root causes, and establish corrective actions.
• Financial stewardship: Provide leadership oversight of cost, expenses, fee administration, discounts, waivers,  write-offs, and other financial matters within approved authority and procedures. Evaluate the fiduciary, client, service, and business context; ensure rationale and approvals are documented; and escalate matters when required.
• Change, process, and technology leadership: Lead or contribute to business initiatives, projects, pilots, committees, and change efforts.
• Business continuity and operational readiness: Maintain regional readiness for business continuity and functional exercises. Confirm current plans, required participation, role coverage, and completion of assigned remediation or testing activities.
• Market presence and enterprise representation: Maintain an active presence with assigned teams and markets, including travel as needed. Communicate the capabilities and value of Wealth Trust Services, support strategic partnerships across Affluent Wealth Management, and represent the business in leadership forums and cross-functional discussions.
• Other leadership responsibilities: Perform other duties and leadership assignments consistent with the scope, level, fiduciary responsibilities, and business needs of the position.

The above statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties, or skills required of employees assigned to this classification.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Eight or more years of experience in financial services, including substantial experience in Wealth Management, Personal Trust, fiduciary administration, or a closely related field.
• Four or more years of experience in leadership, management, or comparable team-lead role.
• Demonstrated knowledge of fiduciary administration, governing-document interpretation, trust products and services, fiduciary risk, and applicable banking and regulatory responsibilities.
• Demonstrated ability to lead and influence employees, manage performance, coach for development, assign and prioritize work, and operate effectively across geographically dispersed or multi-market teams.
• Ability to foster a high-performing client focused culture.
• Demonstrated judgment and experience resolving complex client, beneficiary, administrative, operational, or risk matters through coordinated decision-making and clear documentation.
• Strong written and verbal communication, collaboration, analytical, critical-thinking, problem-solving and relational skills.
• Ability to travel and attend local trust, estate, conference and wealth management events.

PREFERRED SKILLS/EXPERIENCE

• Advanced degree or applicable professional designation, such as CTFA, ATFA, CFP, or another relevant fiduciary, financial planning, legal, or risk credential.
• Experience managing fiduciary professionals and overseeing a regional or multi-state trust administration business.
• Experience with client retention, relationship growth, referral management, fiduciary administration, client care, presentation, management reporting, and process or technology change.
• Ability to influence across organizational boundaries and establish credibility with clients, beneficiaries, employees, senior leaders, attorneys, advisors, risk partners, and other internal and external stakeholders.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $141,210.00 - 172,590.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.