Senior SRE/AIOps Engineer
RBC · Toronto, Canada · 28d ago
Job Description
WHAT IS THE OPPORTUNITY?
This role is responsible for designing, implementing, and maintaining SRE (Site Reliability Engineering) and AIOps (Artificial Intelligence for IT Operations) capabilities to ensure system reliability, proactive monitoring, and automation of self-healing operations. In addition to day-to-day support, the position provides end-to-end operational ownership across systems managed by multiple enterprise teams, including incident coordination, dependency management, and escalation. The role is also responsible for key security and compliance functions such as service ID and certificate management, SSO updates, vulnerability remediation, and lifecycle management of end-of-life components.
Our team supports a portfolio of multi-platform HR data pipelines that move and process data into Snowflake through multiple integrated components, requiring end-to-end monitoring, coordination, and support across systems.
In addition, we support SaaS-based applications that are primarily vendor-managed, while we retain responsibility for integration, access management, monitoring, and operational oversight.
WHAT WILL YOU DO?
Key Responsibilities:
SRE & Reliability Engineering
- Define and operationalize SLIs, SLOs, and error budgets
- Own the incident management lifecycle (detection → triage → resolution → RCA → prevention)
- Lead problem management and eliminate recurring issues
- Develop and maintain runbooks, playbooks, and recovery procedures
- Drive resilience engineering, including failover testing and capacity planning
AIOps, Observability & Logging
- Implement and optimize AIOps capabilities using platforms such as Moogsoft
- Leverage Dynatrace for deep APM insights
- Integrate alerting and escalation workflows with PagerDuty
- Utilize synthetic monitoring via Catchpoint
- Design and maintain centralized logging solutions using the ELK stack (Elasticsearch, Logstash, Kibana) and enterprise Logging as a Service (LaaS) platforms
- Perform log analysis, correlation, and anomaly detection to support proactive issue identification
- Drive event noise reduction and intelligent alerting strategies
- Build dashboards and observability KPIs for operational insights
Automation & Self-Healing Systems
- Design and implement automation-first solutions using Ansible and scripting (Python, Bash)
- Enable self-healing capabilities (auto-remediation, restart logic, workflow recovery)
- Orchestrate workflows using Stonebranch
- Reduce operational toil through automation and continuous improvement
Application & Data Platform Support
- Provide L2/L3 support for data pipelines and integration workflows, including Snowflake ingestion and transformation processes
- Support Snowflake pipelines, ETL workflows, and orchestration dependencies
- Troubleshoot across distributed systems including:
- Object storage (e.g., S3)
- APIs, messaging, and file transfer systems
- Support containerized workloads on OpenShift
Infrastructure & Platform Expertise
- Administer and support Windows Server and IIS-based applications
- Manage certificate lifecycle (TLS, SAML, OAuth)
- Support SSO integrations via Microsoft Entra ID
- Work with relational databases (SQL Server, PostgreSQL) for troubleshooting and performance tuning
Disaster Recovery & Resiliency
- Lead and coordinate Disaster Recovery (DR) planning and execution
- Validate failover processes across dependent systems
- Ensure end-to-end DR readiness across integrated platforms
- Document recovery strategies and participate in DR exercises
Governance, Compliance & Collaboration
- Ensure adherence to enterprise security, compliance, and audit requirements
- Collaborate with IAM, PAM, logging, and cloud platform teams
- Support change management, CAB processes, and release coordination
- Provide reporting, KPIs, and executive summaries on system health
WHAT DO YOU NEED TO SUCCEED?
Must Have:
- 3+ years of SRE or Systems Engineering experience with strong technical expertise.
- Experience with ServiceNow, ITSM processes including incident, problem, change, and release management.
- Demonstrated ability to work independently, take ownership, and drive projects to completion.
- Knowledge of containerized platforms such as Kubernetes or OpenShift.
- Experience working with Ansible Automation Platform or strong willingness to learn.
- In-depth knowledge of monitoring and observability tools such as Dynatrace, Elasticsearch, Moogsoft, Catchpoint, and PagerDuty.
- Knowledge and experience with scripting languages such as BASH, Python and PowerShell.
- Experience with Linux and Windows Server administration.
- Experience with or strong interest in intelligent monitoring, anomaly detection, and automation technologies
- Excellent problem-solving skills and attention to detail.
- Experience with API's and secure file transfer procedures.
Nice to Have:
- Experience with telemetry standardization (OpenTelemetry) and observability data correlation.
- Understanding of AI/ML concepts and their application to observability and operations (AIOps).
- Experience with tools such as Ansible, Stonebranch, Kafka, and their role in system reliability.
- Experience with CI/CD and developer platform tools such as Jenkins, GitHub, GitHub Actions, Artifactory, and Vault.
- Familiarity with Snowflake and MongoDB Atlas, including experience with writing and executing basic queries, validating data, and troubleshooting production issues.
- Understanding of Single Sign-On(SSO) technologies, including Microsoft Entra ID, SAML and OAuth.
- Experience supporting enterprise applications in banking or financial services industry with understanding of regulatory, security and compliance requirements.
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
#LI-POST
#TECHPJ
Job Skills
Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical TroubleshootingAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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