Senior Compliance Fraud Manager

Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:

$115,440 - $186,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Compliance

Job Description:

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This is not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.

The Sr. Compliance Fraud Manager is responsible for leading the fraud compliance program, ensuring adherence to applicable federal and state regulations, internal policies, and industry standards related to fraud prevention, detection, monitoring, and remediation. This role manages a team of compliance professionals, and partners closely with Fraud Operations, Legal, and Business Line leadership to identify and mitigate fraud-related compliance risks.

The ideal candidate is a seasoned compliance professional with deep regulatory knowledge, strong leadership capabilities, and a proven track record of building and developing high-performing teams in a complex, highly regulated environment.  CRCM and CAFP certifications highly desired.

Key Responsibilities:

Regulatory Compliance & Risk Management

• Lead the implementation, and ongoing enhancement of the Fraud Compliance Program.

• Serve as a subject matter expert on applicable fraud-related laws, regulations, regulatory guidance, and industry best practices.

• Provide credible challenge and oversight of fraud risk management activities across the organization.

• Monitor regulatory developments and assess impacts to policies, controls, procedures, and business practices.

• Advise senior leadership on emerging fraud compliance risks, regulatory expectations, and mitigation strategies.

• Ensure effective monitoring, testing, issue management, and remediation activities related to fraud compliance risks.

• Support regulatory examinations, audits, and compliance reviews.

Leadership & Team Management

• Lead, mentor, and develop a team of compliance professionals, fostering a culture of accountability, collaboration, and continuous improvement.

• Build organizational capability through coaching, succession planning, talent development, and employee engagement.

• Establish clear performance expectations and create opportunities for professional growth.

• Promote a strong risk and compliance culture across the organization.

Strategic Partnership

• Partner with Fraud Operations, Legal, and business leaders to ensure effective implementation of fraud controls and regulatory requirements.

• Provide guidance on fraud prevention, detection, customer remediation, complaint management, and investigation processes.

• Influence stakeholders and drive alignment on compliance priorities and risk mitigation strategies.

• Participate in compliance risk assessments, trends, and make recommendations to senior management and governance committees.

Governance & Reporting

• Develop and maintain meaningful management reporting.

• Track and escalate compliance issues, control gaps, and emerging risks.

• Ensure timely remediation of identified issues and validation of corrective actions.

• Prepare presentations and executive-level reporting for leadership and governance forums.

***The above details are specific to the role which is outlined in the general description below. Please review the Preferred skills below as you consider this opportunity.

The Senior Manager, Compliance Business Oversight manages and leads a team of Compliance professionals and is responsible to develop and maintain all aspects of Compliance programs for TD businesses/functions and legal entities as assigned.

Depth & Scope:

• Provides people management leadership by hiring the appropriate and qualified talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Oversees and leads a highly complex and diverse Compliance function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results

• Maintains highly specialized expertise and in depth knowledge to manage Compliance programs for multiple, significant complex businesses, functional areas and/or global business lines

• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

• Manages and oversees the overall discipline and strategy for the Compliance area while aligning to the enterprise best practices

• Position typically deals with senior/executive management

• Key contact for business management, regulators and external/internal auditors, dealing with a broad range of issues including non-routine information

• Focuses on longer-range planning for functional area (e.g. 12 months or greater)

• May manage and prioritize multiple projects at a given time

• Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate

Education & Experience:

• Undergraduate degree or equivalent work experience

• 10+ years of experience

Preferred Skills:

• Strong Compliance Fraud Management work experience in a large Financial institution or highly Regulated industry.

• Professional Certifications: ABA CRCM certification, ABA Certified AML, and/or Fraud Professional CAFP.

• E unauthorized fraudulent transactions, FCRA Reg V incorrectly reporting of fraudulent accounts to the credit bureaus, FCRA Identity theft red flags, Reg B Fraud models, or Z credit card fraud.

• Strong knowledge of applicable banking and consumer protection regulations, including fraud-related regulatory expectations and guidance.

• Strong people leadership experience with demonstrated success leading and developing teams.

• Experience interacting with regulators, internal audit, and senior executives.

• Demonstrated ability to assess compliance risk, challenge business practices, and influence strategic decisions.

• Excellent communication, presentation, and relationship management skills.

• Bachelor's degree in Business, Finance, Accounting, Risk Management, Criminal Justice, or a related field.

• Advanced degree (MBA, JD, or related field) (a plus).

• Experience within a large financial institution or highly regulated industry (a plus).

• Strong analytical and data-driven decision-making capabilities (a plus).

Leadership Competencies

• Proven team builder with a track record of attracting, developing, and retaining top talent.

• Strategic thinker with strong business acumen and sound judgment.

• Ability to lead through change and drive organizational transformation.

• Skilled collaborator capable of building relationships across all levels of the organization.

• Demonstrates integrity, accountability, and a strong commitment to regulatory compliance and ethical conduct.

Success Measures

• Effective management of fraud compliance risk and regulatory obligations.

• Successful development and engagement of compliance team members.

• Timely identification, escalation, and remediation of compliance issues.

• Strong partnerships with business and risk stakeholders.

• Positive examination, audit, and regulatory outcomes.

Customer Accountabilities:

• Leads, coaches and manages a high performing team on delivery of Compliance programs

• Determines and decides policy and/or action based on internal and external industry developments for Compliance Programs

• Proactively reviews and advises the business of new and changed Compliance regulatory and/or policy changes

• Contributes to the development and implementation of Compliance programs related to all aspects of Compliance laws

• Works with executive team, senior business unit management/partners to develop proactive strategies, tactics, policies and programs to effectively manage regulatory compliance requirements

• Ensures team collaboration with partners on business problems/issues and provides fact-based analytical advice that aligns to strategy and addresses business regulatory requirements and issues

• Reviews and/or contributes on the development and presentation of analysis and insights back to executive leaders/business partners to drive strategic improvements and address regulatory requirements and issues

• Engages with business partners and business leaders to determine and implement Compliance strategies and directs the compliance culture

• Provides insight, guidance, and recommendation on Compliance subject matter, regulatory and industry issues and acts as a specialized resource to other departments based on subject matter expertise

• Provides explanation and/or resolution for business/Compliance management based findings

• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate

• Manages day to day operations of the department and participates in enterprise wide projects

• Advises on day-to-day Compliance matters affecting the business including, but not limited to, customer identification and due diligence, enhanced due diligence, training and compliance testing

• Delivers relevant subject matter expertise and Compliance advice to business management

• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis

Shareholder Accountabilities:

• Actively assists in developing and overseeing implementation of business line policies and Compliance procedures, policies, and standards

• Works closely with leaders to develop and operationalize the business plan and deliver on Compliance programs across the enterprise

• Plans and executes on strategic activities, reviews and communicates results, and adjusts priorities accordingly

• Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations and works closely with team to execute and implement

• Understands TDBG issues/parameters and guides others to protect the reputation and interest of TD by adhering to operating standards and processes related to Compliance

• Coordinates and supports team and business Compliance related activities as necessary

• Partners with the governance & assurance function to develop various training and awareness programs

• Provides oversight on enterprise wide annual risk assessment process as required

• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary

• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Oversees that employees are building and enhancing their knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct

Employee/Team Accountabilities:

• Responsible for management of the overall team providing both leadership and guidance

• Sets targets/objectives for the team, and delivers results

• Contributes to the development of business line and/or enterprise functional strategic priorities within their operational area or field of specialty

• Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered

• Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees

• Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner

• Provides thought leadership and/or industry knowledge and participates in knowledge transfer within the team and business

• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

• Shares knowledge, information, skills, and subject matter expertise among the team and promotes the timely communication of issues and encourages good working relationships with other functions and teams

• Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes

• Recruits for all hires to promote a highly diverse, qualified workforce to achieve business objectives

• Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives

• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Never

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.