Product Manager (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Product Management

Job Description:

The Product Manager oversees the end-to-end management of pricing analysis, recommendations, and execution for assigned U.S. credit card products or portfolios, including interest rates, fees, promotional offers, pricing terms, and related customer treatments that balance customer value, financial performance, and risk requirements. The Product Manager manages assigned pricing initiatives across the product lifecycle, from opportunity sizing and business-case development through cross-functional implementation, validation, monitoring, and ongoing optimization. This role acts as a pricing subject matter expert, using customer, portfolio, competitive, and financial insights to develop recommendations and improve customer outcomes. The role is accountable for the quality and timely delivery of assigned pricing work and contributes to pricing-related business results, including revenue, margin, balances, customer response, retention, and risk outcomes, in partnership with Product, Finance, Risk, Compliance, Legal, Operations, and Technology.

• Highly seasoned professional role requiring substantial knowledge/expertise in credit card pricing, portfolio economics, and related product, finance, risk, regulatory, operational, and technology disciplines
• Accountable for assigned pricing work within a major portfolio or business area that includes multiple products, customer segments, pricing structures, and complex financial and regulatory attributes
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing pricing recommendations and implementation approaches with Product, Finance, Risk, Compliance, Legal, Operations, and Technology partners
• Provides expertise and advice on pricing structures, economics, customer impacts, and execution considerations for bank-branded and partner portfolios, channels, products, and segments
• Has advisory/consultative accountability for pricing analyses, recommendations, and related workstreams across functions that are not directly managed
• Solves or may lead others to solve complex pricing, profitability, execution, and control problems; leads efforts or partners with others to develop new solutions
• Uses sophisticated analytical thought to exercise judgement and identify pricing opportunities, tradeoffs, risks, and recommended actions
• Impacts the achievement of sub-function or business line objectives within the assigned pricing portfolio and workstreams
• Develops and maintains a deep understanding of the regulatory requirements, customer, market, and industry to deliver pricing strategies and processes that improve customer value, portfolio returns, and control effectiveness
• Develops and implements pricing recommendations, procedures, and customer treatments within approved strategies, policies, and standards in such a way that it enhances the end-to-end customer experience (including training, enhancement and irritant reduction) while achieving business objectives
• Oversees and ensures the clear and effective delivery of assigned pricing changes by coordinating disclosures, communications, operational procedures, and system configurations with accountable partners to the customer
• Acts as a Subject Matter Expert for pricing-related inquiries
• May lead business plans leveraging Acquisition and Segments teams to design acquisition pricing and promotional offers, forecast response and economics, and track profit-and-loss impact
• Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; Analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; Facilitates ideation sessions and builds necessary business cases for new pricing strategies, fee or rate changes, promotional offers, and pricing capabilities, identifying solutions and building stronger plans for growth
• Builds and maintains effective relationships with Product, Acquisition, Finance, Risk, Compliance, Legal, Operations, Technology, and distribution teams, key internal stakeholders and/or external partners to ensure that customer needs are considered in pricing decisions and the development of options, recommendations, and implementation plans
• Leads and facilitates problem solving sessions with partners and vendors to resolve pricing design, data, system, operational, and control issues
• Designs end-to-end process for development, implementation, use, reporting and feedback on assigned pricing initiatives, including implementation requirements, performance reporting, validation, and feedback within established frameworks
• Directs and coordinates market research to determine underlying customer needs – input to pricing strategy, segmentation, offer design, and customer communication
• Participates in the day-to-day management of the pricing portfolio, identifying and implementing rate, fee, promotional, policy, process, and control enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives
• Adheres to enterprise frameworks or methodologies that relate to pricing governance, change management, product approval, risk management, and controls
• Contributes to financial results for assigned products or portfolios by analyzing rates, fees, promotional terms, balance behavior, attrition, and customer response; creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)
• Supports Senior Management as a subject matter expert for the pricing portfolio, strategy, economics, performance, and risk through all forms of written and verbal presentations (product reviews, planning and forecasting, strategic review sessions)
• Conducts ongoing industry and competitive pricing analysis, including rates, fees, promotional offers, terms, and customer value propositions, and translates findings into recommendations for Product and Acquisition teams
• Keeps current on emerging pricing, regulatory, competitive, data, and technology developments and grows knowledge of the business, related tools and techniques
• Refines pricing strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics and customer behavior
• Ensures effective pricing procedures and controls are documented and operating within established policies and standards; identifies gaps and recommends enhancements to support business processes and align with risk appetite
• Oversees assigned pricing strategy and execution deliverables within budget and as per the approved roadmap and governance requirements, working with business partners to develop the content of those deliverables
• Champions the development of the annual business plan and the monthly/quarterly forecast process by providing pricing assumptions, analyses, and forecasts for assigned products, including revenue, margin, balances, customer response, and initiative impacts
• Contributes to and supports partner-led projects that affect card pricing, customer terms, profitability, systems, operations, or controls
• Participates and collaborates on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure pricing strategies and changes meet TDBG business, customer, regulatory, execution, and control standards
• Identifies and manages risks (market, credit, operational) associated with the assigned pricing work; evaluates compliance, conduct, fair lending, model, reputational, and operational considerations, engages accountable risk partners, and escalates material concerns as applicable
• Develops/maintains productive working relationships with Product, Finance, Risk, Compliance, Legal, Operations, Technology, servicing, acquisition, and distribution owners
• Is knowledgeable of and complies with Bank and Industry Codes of Conduct and applicable pricing, disclosure, and consumer-protection requirements
• Maintains a culture of risk management and control, supported by effective execution of established pricing governance, approval, documentation, monitoring, validation, and escalation processes in alignment with risk appetite

Education & Experience:

• Undergraduate degree in business, finance, economics, analytics, mathematics, or a related field; product management or pricing certification is a plus
• 7+ years of relevant experience in pricing, product management, portfolio management, finance, strategy, or analytics within credit cards, consumer lending, or financial services
• Previous pricing or product management experience typically required; direct credit card pricing experience strongly preferred
• Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence, portfolio economics, customer segmentation, and financial modeling
• Knowledge of current and emerging competitor and market trends in credit card rates, fees, promotional offers, rewards economics, and customer value propositions
• Ability to lead, plan, implement and evaluate cross-functional pricing initiatives from strategy and approval through system implementation, customer communication, validation, and post-launch monitoring
• Ability to forecast and contribute to strategic direction of the pricing function and portfolio and provide advice to senior leadership
• Ability to communicate effectively in both oral and written form, including translating complex pricing analysis into clear recommendations and executive-ready materials
• Ability to work collaboratively and build relationships across Product, Finance, Risk, Compliance, Legal, Operations, Technology, Marketing, and servicing teams
• Ability to work successfully as a member of a team and independently while owning pricing analyses and workstreams from start to finish
• Ability to exercise sound judgement in making pricing recommendations that balance customer, financial, competitive, operational, and risk considerations
• Ability to analyze, organize and prioritize work while meeting multiple deadlines across concurrent pricing changes, governance reviews, and performance analyses
• Skill in preparing and managing budgets and P&L, including pricing revenue, margin, volume, attrition, and sensitivity analyses
• Knowledge of and/or skill in using analytical software tools, data analysis methods and reporting techniques to assess customer behavior, portfolio performance, pricing scenarios, and implementation accuracy; experience with SQL, Excel, and data visualization tools preferred
• Skill in using computer applications including MS Office, with advanced Excel and PowerPoint skills
• Ability to handle confidential information with discretion, including nonpublic pricing strategies, customer data, financial forecasts, and regulatory or control matters

Employee/Team Accountabilities:

• Participates fully as a member of the Pricing team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of pricing decisions, risks, dependencies, performance trends, and execution issues
• Provides thought leadership and/or industry knowledge for credit card pricing, portfolio economics, and pricing governance and participates in knowledge transfer within the team and business unit
• Participates in personal performance management and development activities, including cross training within own team across pricing analytics, strategy, execution, controls, and portfolio performance
• Keeps others informed and up-to-date about the status/progress of pricing initiatives, analyses, approvals, implementation milestones, risks, decisions, and performance
• Contributes to team development of skills and capabilities through mentorship of others, by sharing pricing knowledge, analytical methods, governance expectations, lessons learned, and reusable tools
• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships that support timely, controlled pricing decisions and execution
• Contributes to a fair, positive and equitable environment that supports a diverse workforce and encourages fact-based challenge and different perspectives in pricing decisions
• Acts as a brand ambassador for the Pricing function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.