Head of Mobile and Agentic Banking Transformation (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$275,000 - $375,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

The Head of Mobile and Agentic Banking Transformation (US) is primarily responsible for having an overall vision for a Product Family in addition to multiple functional product group(s) and is accountable to ensure the on-going delivery of value. This entails setting a strategic vision, creating and maintaining product roadmaps, managing issue escalations, creating business cases and tracking financials, continuously assessing customer feedback, staying knowledgeable in industry trends and aligning stakeholders. 

The Head of Mobile and Agentic Banking Transformation (US) is also responsible for the establishment, refresh and ongoing measurement of Objectives and Key Results to measure progress and demonstrating value based outcomes towards business goals, strategic priorities.

The Head of Mobile and Agentic Banking Transformation (US) provides leadership support to multiple Product Owners and ensures alignment across multiple product backlogs, and should always be considering how to maximize value, assessing how the product or the delivery process can be improved.  Executive Product Owners collaborate with other stakeholders in E2E Journeys, Products, Platforms or other product-based businesses, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Oversees and leads largest and most complex Product Family and multiple Product Groups for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results

• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices

• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

• Leads key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)

• Sets operational team direction and collaborate with others to execute on common goals

• Focus on longer-range planning for functional area (e.g. 24 months or greater)

Education & Experience:

• Undergraduate degree and / or product certificate required

• Graduate degree preferred

• 15+ preferred years of experience

• 15+ years Product Owner or Agile related delivery experience

• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset

• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Customer Accountabilities:

• Leads, develops and executes the Product Family strategic vision for all product groups within that family

• Analyzes industry capabilities and set customer and journey strategy

• Owns the journey vision, product roadmap and objectives and align the team around delivery goals; responsible for the Product vision and strategy and ensuring adapts to changing customer preferences and the competitive landscape

• Provides content for team backlog(s), continuously groom and reprioritize, provide strategic input and decisioning, manage and reduce blockers, ensure a continuous flow of work for the team

• Uses CX ecosystem and journey mapping to maintain focus on customer outcomes, and help focus and steer technology investments on value creation throughout the customer life cycle

• Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), providing opportunities for team members to express new ideas for improving product value or delivery efficiency

• Leads the team to deliver value to the enterprise, track customer feedback / benefits metrics to continuously maximize product value and have authority to pivot strategy as needed

• Leads business development activities with consultation with key partners and stakeholders

• Influences and management stakeholder, ensure that the product is delivering value to the enterprise

• Tracks customer feedback / benefits metrics to continuously maximize product value

• Collaborates with other process groups, proactively manage dependencies, consider feedback and ensure alignment with relevant delivery teams while still having sufficient autonomy to make product decisions

Shareholder Accountabilities:

• Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale

• Views the TD Enterprise ecosystem of capabilities and looks to leverage existing assets vs building new and identifies opportunities for synergies or capability integration

• Plans and executes on strategic activities, review and communicate results, and adjust tactics accordingly

• Executes on the annual business plan to deliver results aligned with business strategies

• Focuses on overall program progress across the enterprise, manages overall program risk, finances and performance including platform performance 

• Manages overall budget, revenue and expenditures, manage spend envelope of Journey or Platform, and meet business objectives while increasing efficiency and effectiveness

• Proactively identifies key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement

• Monitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertise

• Implements defined standards and strategies

• Protects the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Ensures employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

• Responsible for management of the overall team providing both leadership and guidance with a focus on value creation, delivery execution, and providing day to day direction to delivery/cross functional teams

• Accountable to directly lead team of highly skilled Practitioners in an area of expertise without getting involved in day-to-day activities, providing quality assurance on the application of methods and practices owned within the Journeys and Platforms

• Sets targets and objectives for the team, and deliver results

• Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered

• Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans

• Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner

• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

• Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams

• Supports an environment where team freely escalates business challenges facilitate change through positive

• reinforcement of milestones and successes

• Recruits for hires within the Product Owner job family to ensure a highly diverse, qualified workforce to achieve business objectives

• Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives

• Acts as a brand ambassador for the business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Never

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.