Manager Analytics and Insights, Claims Insights

Work Location:

Toronto, Ontario, Canada

Hours:

35

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

94,000 - 132700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As part of TD Insurance, the Data, Analyses, and Insights (DAI) group supports internal business partners by providing valuable insights and analyses.

Within DAI, the Claims Insights team is a trusted partner to executive, operational, and actuarial stakeholders such as Claims Operations, Pricing, Corporate Actuarial, Product, Vendor Management, and others. The team combines talent from actuaries, business intelligence analysts, and data specialists to provide business-specific insights and analytics to our partners, guiding our stakeholders with decision-making. Relied on to investigate emerging claims trends, the Claims Insights team generates KPI monitoring, in-depth analyses, as well as actionable recommendations to partners supporting frequency, severity and expense management.

The Manager, Analytics and Insights is a strategic, responsible, and accountable member of the DAI leadership team. You will explore aspects of claims data and claims processes with the opportunity to collaborate with key partners across the organization. You will be instrumental in the delivery of key strategic priorities with regular opportunities to present analyses and reporting broadly to partners and executives.

Under the supervision of the Senior Manager, Claims Insights the manager will be involved in the following key activities:

• Lead and develop a group of actuarial and business insights analysts specialized in claims data, analysis, and interpretation of results
• Manage work on high priority, non-routine, initiatives related to claims, vendor management, and the development of innovative dashboards in collaboration with relevant partners.
• Contribute to the timely delivery and presentation of regular reporting and develop analytics and forecasts on claims financial and operational results to partners and executives across the organization.
• Oversee end-to-end analyses and insights solutions over a range of complexity, from the initial demand to the delivery of reporting or analysis and presentation of results.
• Apply an effective and collaborative approach to stakeholder management. Build and nurture positive working relationships with key partners and executives as appropriate.
• Build for the future and provide people leadership; oversee personal development plans and strategies to attract, motivate and retain highly diverse, qualified and engaged team members.

Requirements

• Bachelor's or master's degree in Statistics, Mathematics, or relevant discipline.
• Minimum of 8 years of relevant work experience.
• Experience in claims operations or analytics is an asset.
• Strong programming skills (SQL, Python).
• Highly developed problem-solving and analysis skills with consistent rigor in quality of work.
• Uses innovation and creativity to improve work efficiency and results. Effective in managing multiple priorities with strong organization and time management skills.
• Confidence to motivate, guide, advise, and develop a high-performing team.
• Strong collaborator who engages colleagues, business partners and external stakeholders.
• Ability to drive change and influence with stakeholders at various levels of the organization.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.