Head of Claims Analytics, Americas

Head of Claims Analytics, Americas New York, NY | Boston, MA | Hartford, CT | Exton, PA | Chicago, IL The Head of Claims Analytics – Americas is a senior regional leadership role responsible for defining and executing the regional claims analytics strategy and leading the function’s most complex, cross-functional performance and transformation initiatives. Reporting directly to the Chief Claims Officer, Americas, the role will establish the governance, operating model, insights, and accountability required to improve claims outcomes, strengthen portfolio performance, reduce leakage, and support profitable growth across BU Americas. The role will build and mature the Claims Analytics – Americas capability and translate claims performance, market intelligence, operational data, and emerging technology into clear business priorities and measurable outcomes. Working in partnership with Americas and Global Claims leadership, the Head of Tech & AI Americas, profit centers, Underwriting, Actuarial, Pricing, Technology, and Data & Analytics, the role will drive execution, strengthen performance management, and embed sustainable change across the region. DISCOVER your opportunity Key responsibilities of this role: Drive the development, implementation, and success of the Americas Claims Analytics strategy, with accountability for measurable improvements in claims performance, operational effectiveness, leakage reduction, client outcomes, and profitable growth. Lead the strategic execution of the Americas Claims function’s most complex, cross-functional analytics, performance, and transformation initiatives, aligning business leaders and delivery partners around clear priorities, accountabilities, investment decisions, and outcomes. Build, lead, and develop a high-performing Claims Analytics capability, establishing the operating model, talent and technical requirements, governance routines, quality standards, and an inclusive culture of innovation, collaboration, and continuous improvement. Use claims analytics, portfolio performance, loss experience, and external market intelligence to identify emerging risks, commercial opportunities, operational gaps, and priorities that influence underwriting appetite, pricing, portfolio strategy, client service, and broader business planning. Own and embed the regional claims performance management framework, including core KPIs, scorecards, quantified benchmarks, Monthly Business Reviews, leakage management, and corrective action governance, ensuring improvement plans deliver measurable and sustainable results. Own the Americas Claims data governance agenda in partnership with global teams, establishing core data elements, data quality expectations, reporting standards, and accountability across portfolios, internal partners, IDA, and TPAs so insights are reliable and actionable. Partner with the Head of Tech & AI Americas, Digital Leads, Product Owners, Technology, and Global Data & Analytics to define and execute the regional Claims AI and technology roadmap, prioritizing business cases, vendors, pilots, automation opportunities, and scalable solutions based on expected value and strategic fit. Identify and evaluate emerging technologies, external partnerships, market practices, and new analytical capabilities that can strengthen claims performance, improve client outcomes, increase efficiency, and create competitive advantage. Lead the change and adoption strategy for new analytics capabilities, governance routines, technologies, and ways of working, partnering with business leaders to build engagement, minimize disruption, and embed sustainable behavioral change. Serve as a senior strategic partner to the Chief Claims Officer, Americas and Americas Claims leadership, advising on performance priorities, investment needs, operational trade-offs, transformation opportunities, and capability-building requirements. Influence senior leaders across Claims, Underwriting, Pricing, Actuarial, Technology, AI, Data & Analytics, Compliance, Quality Assurance, and other regional and global functions to align priorities, remove barriers, eliminate duplicative oversight, and ensure claims insights inform enterprise decision-making. This role will report directly to the Chief Claims Officer, Americas. SHARE your talent We’re looking for someone who has these abilities and skills: Bachelor’s degree or equivalent required; insurance certifications such as AIC, CPCU, ARM, or similar are a plus. Extensive experience leading complex, cross-functional analytics, claims performance, or transformation programs within the P&C insurance industry, ideally across a regional or international matrixed environment. Deep claims expertise and commercial acumen, with a strong understanding of how claim performance and loss experience influence underwriting strategy, pricing, profitability, portfolio management, client outcomes, and market differentiation. Demonstrated executive presence and sound judgment, with the ability to translate complex claims, operational, market, and data insights into clear recommendations and decisions for senior leadership. Exceptional leadership and people-management capability, with a record of building engaged, high-performing teams, developing talent, and leading through influence across organizational boundaries. Demonstrated experience applying transformation and program-delivery methodologies, including agile and traditional approaches, to move complex initiatives from strategy through implementation, adoption, and benefits realization. Deep data governance, information aggregation, and analytics capability, including defining core claim data elements, evaluating data quality, identifying patterns, and converting insights into actionable business recommendations. Proven ability to establish performance frameworks, set clear standards and accountabilities, evaluate trends and metrics, and deliver measurable operational and financial improvement across complex claims portfolios. Strong understanding of the Americas insurance market, competitive landscape, products, services, client expectations, broker dynamics, emerging risks, and the broader commercial and regulatory environment. Ability to assess emerging technologies, external partnerships, competitor practices, and industry trends and translate them into relevant claims priorities, transformation opportunities, and scalable business solutions. Excellent verbal, written, and collaborative communication skills, with the ability to influence senior stakeholders, align cross-functional partners, facilitate change, and communicate complex insights clearly and effectively. Ability to thrive in a fast-paced environment, adapt to changing priorities, remain calm under pressure, and balance strategic leadership with hands-on execution when required. Impeccable ethics, integrity, and professionalism, with a demonstrated commitment to inclusive leadership, collaboration, accountability, innovation, and continuous improvement. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.   Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter   Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see Sustainability at AXA XL. The U.S. base salary range for this position is USD 155,300-258,900. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.