Director of Internal Consulting, Operating Model Transformation

We are seeking a Director of Internal Consulting to lead strategic initiatives for Aon, starting with the design and execution of a multi-year strategic Operating Model Transformation. Reporting to the leadership team of Aon Business Solutions (ABS), this role is responsible for designing, orchestrating, and scaling the transformation of Aon’s enterprise operating model to enhance how we deliver value to clients, colleagues, and carriers. This role will engage with senior leaders across Solution Lines, Regions, and Functions, as well as lead a cross‑functional team of internal consultants, project managers, and subject matter experts and to deliver measurable performance outcomes. This is a hybrid role with the flexibility to work both virtually and from one of our US offices. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world! As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed! What the day will look like Key Responsibilities Strategic Leadership & Vision Partner with ABS leadership as well as business leaders, key collaborators, and cross-functional partners to advance the vision, objectives, and scope for operating model transformation Translate strategic priorities into a clear transformation roadmap with defined business outcomes, key performance indicators, and value realization targets Apply structured consulting methodologies (e.g., problem framing, analysis based on careful assumptions, benchmarking, argument development) to inform recommendations Develop and validate arguments for operating model changes, including financial, operational, and qualitative benefits Operating Model Design & Alignment Lead the end‑to‑end design of the target operating model across Aon’s Solution Lines, Business Units and Functions Translate enterprise strategy into detailed Operating Model design components, including capabilities, organizational structure, roles and responsibilities, governance models, and cross functional interaction patterns Be responsible for phased implementation, including pilots, scaling strategies, and stabilization, ensuring alignment with regional and solution line needs Build and maintain operating model blueprints, ensuring all components (capability models, interaction models, project management defined roles and responsibilities, team structures, decision rights, critical metrics) integrate across the enterprise Collaborator Engagement & Program Leadership Act as a trusted advisor to senior executives, providing insight into opportunities, tradeoffs, and risks related to the operating model; ensure consensus and engagement in strategy and roadmap Shape and deliver a compelling change narrative that articulates the “why,” “what,” and “how” of the transformation for different audiences Work closely with executive sponsors and the PMO to establish and maintain robust governance, decision‑making, and critical issue mechanisms Partner with Change & Communications teams to define implications of design changes, highlight required behavior shifts, and identify points of resistance or adoption needs Facilitate executive and working‑level forums to align decisions, resolve conflicts, and maintain momentum People Leadership & Capability Building Recruit, manage and develop a high‑performing internal consulting team with capabilities in strategy, operations, change, and analytics Lead a team of internal consultants and business analysts to diagnose current‑state challenges, define solutions, and support implementation Build consulting capabilities within the broader organization by sharing methodologies, tools, and standard processes Promote a culture of collaboration, transparency, and continuous improvement Capture and embed lessons learned into subsequent waves of operating model transformation How this opportunity is different It's not a traditional consulting role. The individual will have the opportunity to lead a high-profile, multi-year transformation that will shape how Aon operates globally. They will partner directly with senior leaders, influence strategic decisions, build and lead an internal consulting team, and see their recommendations through implementation to measurable business outcomes. It's a rare opportunity to combine strategy, operating model design, transformation execution, and executive-level influence on a truly enterprise scale. Skills and experience that will lead to success 7+ years of proven experience in management consulting, internal strategy/consulting or equivalent internal consulting function, including extensive experience managing teams Demonstrated experience leading complex, multi‑workstream operating model or large‑scale transformation programs in a global, matrixed organization, including design, process transition, and governance framework setup Experience working in or with professional services, insurance, or financial services environments is highly desirable Demonstrated ability to oversee high‑performing, diverse teams and work effectively across cultures and geographies Ability to operate as a generalist across strategy development, operating model design, and execution support Strong strategic and conceptual thinking skills; able to connect enterprise strategy to detailed design and implementation Expertise in operating model design, process reengineering, and organizational design Excellent collaborator management and influencing skills, including experience engaging C‑suite and senior leaders Exceptional communication skills, with the ability to distill complex topics into clear, compelling narratives and materials Strong analytical and problem‑solving capabilities; comfortable with data, financial modeling, and performance metrics Growth mindset toward emerging technologies, with the ability to incorporate AI into daily work and support others in adopting new digital tools with confidence and ease. Proficiency in MS Additional Skills and Competencies: Discretion and Impact, Complexity and Problem Solving, Collaboration and Interaction, Organization Skills, Communication Education: Bachelor’s degree or equivalent experience in Business, Finance, Operations, Technology, or a related field; advanced degree (MBA or equivalent) strongly preferred For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $150,000 to $220,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-KH1 #LI-HYBRID 2580100We are seeking a Director of Internal Consulting to lead strategic initiatives for Aon, starting with the design and execution of a multi-year strategic Operating Model Transformation. Reporting to the leadership team of Aon Business Solutions (ABS), this role is responsible for designing, orchestrating, and scaling the transformation of Aon’s enterprise operating model to enhance how we deliver value to clients, colleagues, and carriers. This role will engage with senior leaders across Solution Lines, Regions, and Functions, as well as lead a cross‑functional team of internal consultants, project managers, and subject matter experts and to deliver measurable performance outcomes. This is a hybrid role with the flexibility to work both virtually and from one of our US offices. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world! As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed! What the day will look like Key Responsibilities Strategic Leadership & Vision Partner with ABS leadership as well as business leaders, key collaborators, and cross-functional partners to advance the vision, objectives, and scope for operating model transformation Translate strategic priorities into a clear transformation roadmap with defined business outcomes, key performance indicators, and value realization targets Apply structured consulting methodologies (e.g., problem framing, analysis based on careful assumptions, benchmarking, argument development) to inform recommendations Develop and validate arguments for operating model changes, including financial, operational, and qualitative benefits Operating Model Design & Alignment Lead the end‑to‑end design of the target operating model across Aon’s Solution Lines, Business Units and Functions Translate enterprise strategy into detailed Operating Model design components, including capabilities, organizational structure, roles and responsibilities, governance models, and cross functional interaction patterns Be responsible for phased implementation, including pilots, scaling strategies, and stabilization, ensuring alignment with regional and solution line needs Build and maintain operating model blueprints, ensuring all components (capability models, interaction models, project management defined roles and responsibilities, team structures, decision rights, critical metrics) integrate across the enterprise Collaborator Engagement & Program Leadership Act as a trusted advisor to senior executives, providing insight into opportunities, tradeoffs, and risks related to the operating model; ensure consensus and engagement in strategy and roadmap Shape and deliver a compelling change narrative that articulates the “why,” “what,” and “how” of the transformation for different audiences Work closely with executive sponsors and the PMO to establish and maintain robust governance, decision‑making, and critical issue mechanisms Partner with Change & Communications teams to define implications of design changes, highlight required behavior shifts, and identify points of resistance or adoption needs Facilitate executive and working‑level forums to align decisions, resolve conflicts, and maintain momentum People Leadership & Capability Building Recruit, manage and develop a high‑performing internal consulting team with capabilities in strategy, operations, change, and analytics Lead a team of internal consultants and business analysts to diagnose current‑state challenges, define solutions, and support implementation Build consulting capabilities within the broader organization by sharing methodologies, tools, and standard processes Promote a culture of collaboration, transparency, and continuous improvement Capture and embed lessons learned into subsequent waves of operating model transformation How this opportunity is different It's not a traditional consulting role. The individual will have the opportunity to lead a high-profile, multi-year transformation that will shape how Aon operates globally. They will partner directly with senior leaders, influence strategic decisions, build and lead an internal consulting team, and see their recommendations through implementation to measurable business outcomes. It's a rare opportunity to combine strategy, operating model design, transformation execution, and executive-level influence on a truly enterprise scale. Skills and experience that will lead to success 7+ years of proven experience in management consulting, internal strategy/consulting or equivalent internal consulting function, including extensive experience managing teams Demonstrated experience leading complex, multi‑workstream operating model or large‑scale transformation programs in a global, matrixed organization, including design, process transition, and governance framework setup Experience working in or with professional services, insurance, or financial services environments is highly desirable Demonstrated ability to oversee high‑performing, diverse teams and work effectively across cultures and geographies Ability to operate as a generalist across strategy development, operating model design, and execution support Strong strategic and conceptual thinking skills; able to connect enterprise strategy to detailed design and implementation Expertise in operating model design, process reengineering, and organizational design Excellent collaborator management and influencing skills, including experience engaging C‑suite and senior leaders Exceptional communication skills, with the ability to distill complex topics into clear, compelling narratives and materials Strong analytical and problem‑solving capabilities; comfortable with data, financial modeling, and performance metrics Growth mindset toward emerging technologies, with the ability to incorporate AI into daily work and support others in adopting new digital tools with confidence and ease. Proficiency in MS Additional Skills and Competencies: Discretion and Impact, Complexity and Problem Solving, Collaboration and Interaction, Organization Skills, Communication Education: Bachelor’s degree or equivalent experience in Business, Finance, Operations, Technology, or a related field; advanced degree (MBA or equivalent) strongly preferred For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $150,000 to $220,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-KH1 #LI-HYBRID