Process Engineer

About the Role: We are seeking a detail-oriented and analytical Process Engineer to join our team. The successful candidate will be responsible for designing, analyzing, and optimizing end-to-end business processes to enhance speed, accuracy, customer, broker, employee experience. This role plays a key part in driving automation, process improvements, and data-driven decision-making within our organization. The candidate will also be managing stream within transformation program which requires PMO or project management skills Key Responsibilities: Uncover and clarify business activities & needs and actively drive the discussions about processes with the business Design end-to-end processes and align processes to customer, broker and employee journeys. Map the current (as-is) and future (to-be) processes using Business Process Modeling techniques, ensuring coherence and efficiency. Identify process innovation, optimizations, simplification and automation opportunities in a transversal mindset. Focus on process coherence and redesign processes for speed, efficiency, and customer experience. Gather and analyze process performance metrics such as cycle times, error rates, straight-to-process (STP) rates, and rework. Define data collection requirements to measure process performance, leveraging process mining, dashboards, and data analysis tools. Collaborate with business, compliance, security, and data teams to ensure processes meet regulatory and Group & local organizational requirements. Facilitate stakeholder management, problem-solving, and communication Qualifications & Skills: Proven experience in process analysis, process engineering, or similar in a relevant field like Insurance, Banking, Finance, etc. Strong knowledge of BPMN, process modeling, and process mapping tools. Analytical skills with proficiency in process metrics, data analysis, and process mining. Excellent stakeholder management, facilitation, and communication skills. Ability to translate complex activities into clear end-to-end process flows. Experience with process optimization, automation, and continuous improvement methodologies. You have excellent knowledge of Dutch or French, you understand and speak the other language at B2 level, and you have at least B1 level proficiency in English. Key Deliverables: Business process models and journey blueprints (“as-is” and “to-be”) Gap analysis between current and future processes List of automation, innovation, and simplification opportunities Process improvement proposals Transversal process optimization plans Risk assessment and compliance-to-process checklist Join us and help shape the future of our business processes through innovative solutions and data-driven insights. AXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non-discrimination, and equal opportunities for many years. In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics. AXA Belgium We are more than 3000 employees, partnering with 3200 brokers, located in our modern offices in Brussels, Antwerp, Eupen, and Liège. We are serving 3 million customers, and we are proud to be the number 1 car insurer. It is our ambition to not only be a payer but rather a real partner for our customers. Our four core values drive us every day to give our best for our customers while collaborating effectively with our colleagues: Customer First, Integrity, Courage, and One AXA. At AXA, we reject unfair or unlawful discrimination in any form. More info in our Diversity & Inclusion Policy. What we offer A nice reward for your work An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers, the full reimbursement of public transport, and a cafeteria plan. The benefits of working at an insurance company From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products. A job that respects your personal life and dreams A flexible schedule of 35 hours per week, 36 days of leave per year to recharge, as well as the option to work partially from home. You will benefit from sports classes at work, employee wellness programs and trainings, to keep you in great shape, both physically and mentally.