Client Connectivity Product Management Associate Director

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.

These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
  

The Impact you will have in this role:

The Product Management, Associate Director, will drive the simplification and modernization of DTCC’s client connectivity portfolio, bringing to market state-of-the-art multicloud and hybrid connectivity solutions, including dedicated cloud interconnects, software-defined networking (SDN), and secure, scalable transport options that meet the performance, resiliency, and compliance requirements of global financial institutions.

This role will shape the future of how clients securely connect to DTCC services by reducing onboarding friction, improving latency and failover performance, automating connectivity provisioning and onboarding processes, and enabling seamless adoption of cloud-native and hybrid operating models.

Partnering closely with Technology, Client Operations, Finance, Client Relationship Management, and other key stakeholders, the Associate Director will support product leadership for the Client Interfaces platform across the full product lifecycle. Responsibilities include defining product strategy and OKRs, capturing the voice of clients and industry participants, developing strategic initiatives and roadmaps, driving execution, and leading go-to-market activities.

The role also contributes to platform business management by advancing operational excellence and continuous improvement, with a focus on client experience, financial optimization, and risk management.

The ideal candidate is a highly customer-focused, intellectually curious, and motivated leader with exceptional communication, analytical, organizational, presentation, and interpersonal skills. They combine strategic thinking with disciplined execution, bringing clarity, structure, and momentum to complex initiatives while thriving in fast-paced, cross-functional environments characterized by collaboration, ownership, and results-driven delivery.

Your Primary Responsibilities:

• Connectivity Strategy & Portfolio Management: Partner with Product Management leadership in developing and executing the vision, strategy, and roadmap for DTCC's client connectivity portfolio, including network access channels, transport options, cloud connectivity models, onboarding capabilities, and related services. Analyze market trends, client feedback, competitive offerings, technology developments, and business performance to identify opportunities, develop recommendations, and shape future product investments and priorities. Assess opportunities to simplify offerings, improve adoption, enhance client experience, and reduce operational complexity and risk
• Client & Industry Engagement: Act as a key representative of the voice of the customer by engaging with clients, industry participants, relationship managers, and operational teams. Identify client needs, pain points, and emerging industry trends, and translate insights into roadmap recommendations, business cases, and product improvements.
• Business & Financial Management: Support platform business management through financial analysis, capacity planning, business case development, cost optimization initiatives, and benefit realization tracking. Ensure product investments align with strategic objectives and deliver measurable value.
• Roadmap Planning & Prioritization: Lead roadmap planning activities by aligning customer needs, strategic objectives, business priorities, and platform OKRs. Identify dependencies, risks, and gaps, and develop recommendations to optimize sequencing and outcomes.
• Product Lifecycle Management: Support the development and execution of the product lifecycle management process for the platform. Work closely with internal and external clients to road test and validate proposed solutions, identify enhancement opportunities, and develop recommendations on product priorities and feature sequencing based on client needs, business objectives, and strategic goals. Serve as the voice of the customer to the delivery team, resolving queries as they arise, keeping stakeholders informed and aligned, and partnering with internal customers to bring the platform to market.
• Platform Management & Governance: Improve the Platform Management operating model, governance framework, and management systems, including planning, performance management, policies, procedures, roles and responsibilities, and decision-making processes. Establish mechanisms that promote accountability, transparency, effective prioritization, and alignment with strategic objectives.
• Continuous Improvement: Partner with operational, technology, and business stakeholders to identify and drive improvements in client experience, operational efficiency, financial performance, and risk management, including through process automation and orchestration of connectivity and onboarding workflows. Analyze performance trends, identify gaps and root causes, develop recommendations, and track the realization of expected benefits.
• Performance Management & Reporting: Provide transparency on the overall business value of the platform by developing and maintaining clear and regular reporting on the platform’s roadmap, OKRs, KPIs, and financials to inform data-driven decision-making.
  

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Experience in driving process improvement and operational excellence
• Results driven individual with proven experience in matrix leadership skills 
• Strong interpersonal skills and the ability to collaborate with cross-functional teams. 
• Ability to align platform strategies with overall business goals
• Demonstrated exceptional conceptual and analytical skills with ability to identify, analyze, evaluate alternatives and formulate responses to resolve business and customer problems 
• Demonstrated exceptional written and verbal communications skills, including the ability to develop and conduct presentations for clients and executive management 
• Advanced proficiency with Microsoft Excel, PowerPoint; experience with Power BI or other business intelligence tool strongly preferred 
• Experience with financial management, P&L management and/or cost allocation strategies.
• Experience defining or delivering process automation and workflow orchestration initiatives (e.g., connectivity provisioning, onboarding, or network operations) preferred
• Knowledge of core technology concepts related to B2B system integration (network connectivity, channels, formats, etc.) preferred
• Working knowledge of the technology stack supporting the platform 
• Experience facilitating and leading working groups and other relevant subject matter workshops

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.