Lead Application Support Engineer (12-8pm EST Shift)
DTCC · United States · 1mo ago
Staff / Lead / PrincipalOn-siteIT & Tech Support
Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Wiling to work in 2nd shift from 12 PM - 08 PM ET.
The Impact you will have in this role:
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.
Your Primary Responsibilities
- Act as a Lead Application Support Engineer with SRE responsibilities, partnering with Application Development, Infrastructure, and Operations teams to improve system reliability, resilience, and observability.
- Lead the resolution of critical production incidents, providing clear impact analysis, root cause identification, and preventative actions.
- Drive incident, problem, and major incident management, maintaining ownership through resolution and post‑incident review.
- Proactively identify reliability risks and implement improvements to prevent recurrence and reduce operational toil.
- Review and maintain runbooks, knowledge articles, and operational documentation to ensure production readiness and consistency.
- Execute change, release, and deployment activities, including production code releases and vendor application upgrades.
- Perform and support Disaster Recovery activities, including testing, execution, and audit/BCM evidence collection.
- Identify and implement automation and alert rationalization opportunities to improve operational efficiency and service stability.
- Embed reliability, risk, and control considerations into day‑to‑day operations, escalating issues appropriately.
Qualifications
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success
- Strong understanding of application support and SRE principles, including reliability engineering, observability, and incident prevention.
- Experience working in Linux and Windows environments, including process inspection, log analysis, and extensive troubleshooting.
- Familiarity with monitoring and observability tools such as Splunk and Grafana, and the ability to interpret system behavior and alerts.
- Working knowledge of SQL and ability to execute queries for analysis and troubleshooting.
- Experience with ITSM and operational tooling (e.g., ServiceNow) for incident, problem, and change management.
- Familiarity with job scheduling, containerized platforms, and modern application environments (e.g., Autosys, OpenShift).
- Understanding of security fundamentals, including certificate and password management.
- Exposure to capital markets and financial industry is required.
- Exposure to messaging, networking, or mainframe concepts is a plus.
- Experience in handling issues related AWS and associated services .
- Exposure to artificial inelegance concepts and their usage in production support
- Demonstrates clear written and verbal communication, ownership, and leadership in fast‑paced production environments.
- Comfortable operating with urgency and collaborating with global, distributed teams.
- Proactive mindset with a focus on continuous improvement, automation, and operational excellence
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.