Lead Capacity Planning Engineer (US Shift)

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.

These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Distributed Capacity Assessment Team, in this role, you will analyze infrastructure performance metrics to ensure infrastructure resources are sufficient to handle current and future demand of our services. Your key responsibilities will include identifying capacity risks and escalating if necessary, collaborating with product management and application development to perform capacity server assessments, and initiating process improvements. You will work with a broad, cross-functional global team to drive innovation and efficiency in our capacity management procedures

Your Primary Responsibilities:

• Develop and implement capacity planning strategies to ensure optimal resource utilization and meet business demands.
• Monitor system performance and capacity metrics to ensure efficient operation and identify areas for improvement.
• Prepare and present reports on capacity utilization, performance metrics, and recommendations for improvements. 
• Work closely with other departments, such as IT, operations, and product management, to align capacity planning with business goals. 
• Ensure the accuracy, integrity, and performance of data reporting and visualizations, supporting critical business decisions.
• Identify and implement AI/GenAI-enabled solutions (e.g., forecasting, anomaly detection, and natural-language reporting) to improve capacity planning accuracy, speed, and stakeholder insights.
• Stay up to date with industry trends, emerging technologies, and best practices to continuously improve the automation and capacity management processes. 
   

Qualifications:

• Minimum of 6 years of related experience
• Bachelor’s degree in Statistics, Math, Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience in Excel macros and/or database queries, with a focus on analyzing trends. 
• Experience working with SQL Server, Oracle DB, and Snowflake, with expertise in database design and optimization.
• Experience using AI/ML tools (e.g., Python-based analytics, forecasting models, or GenAI copilots) to automate reporting, improve capacity insights, and support data-driven decision-making.
• Understanding of responsible AI practices (data privacy, security, and validation of AI-generated outputs) in an enterprise environment.

Talents Needed for Success:

• Excellent communication and people skills, with experience working in a diverse, global environment. 
• Strong critical thinking skills, with the ability to work independently and manage multiple tasks. 
• ITIL certifications are highly desirable.
• Knowledge in Agile methodology and related tools such as Jira. 
• Knowledge of ITSM tools such as ServiceNow.
• Knowledge of capacity planning and management, particularly in the context of on-premises infrastructure such as clusters, databases, servers, and storage. 
• Project management skills, with the ability to prioritize tasks, meet deadlines, and deliver results in a dynamic environment
   

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.