QA Analyst II

You are a key member of the Customer Success Engineering (CSE) QA team under Corporate System Organization, responsible for ensuring the quality, reliability, and stability of customer-facing and internal web applications.

In this role, you will drive end-to-end functional testing, contribute to cloud release management in close collaboration with the Site Reliability Engineering (SRE) team, and expand automated test coverage using Playwright. You are expected to operate independently, manage multiple concurrent workstreams, and bring a continuous-improvement mindset to the team's QA practices.

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.

• Own end-to-end functional testing for cloud-based applications — covering functional, regression, integration, and smoke testing across all release cycles.
• Collaborate closely with the SRE team to support cloud release management: participate in deployment validation, monitor release pipelines, coordinate smoke tests post-deployment, and contribute to release readiness sign-offs.
• Design, develop, and maintain automated test suites using Playwright; continuously expand automation coverage to reduce manual regression effort and accelerate release confidence.
• Translate business requirements and user stories into comprehensive test plans, test scenarios, and test cases; maintain test documentation aligned with Agile sprint cadences.
• Identify, log, and triage defects with clear reproducibility steps and root cause analysis; work directly with developers to drive timely resolution.
• Participate in sprint planning, backlog grooming, and retrospectives as the QA voice; proactively surface risks and quality concerns early in the development cycle.
• Research and evaluate emerging QA trends and tooling; provide recommendations to improve team processes, coverage, and overall quality metrics.
• Work independently across multiple concurrent projects and priorities without requiring close supervision, escalating blockers and communicating status proactively.

Knowledge and Experience

• Bachelor's degree or higher in Computer Science, Computer Engineering, or a related discipline.
• 4+ years of hands-on functional QA experience testing cloud-based web applications in a SaaS or enterprise software environment.
• Demonstrated experience working with SRE or DevOps teams on cloud release management, deployment validation, and production readiness activities.
• Hands-on experience with Playwright for UI and end-to-end test automation; ability to design and maintain scalable, reusable test frameworks.
• Strong knowledge of modern QA methodologies, including test planning, risk-based testing, and quality metrics reporting under Agile/Scrum frameworks.
• Experience with API testing (REST/SOAP) using tools such as Postman or similar; solid understanding of JSON and XML data formats.
• Working knowledge of CI/CD pipelines and integration of automated tests into build and deployment workflows (e.g., Jenkins, GitHub Actions, or equivalent).
• Strong SQL skills and ability to perform backend data validation against relational databases.
• Excellent problem-solving and analytical skills; proven ability to isolate defects and conduct root cause analysis in complex, distributed systems.
• Strong written and verbal English communication skills; ability to translate technical findings into clear, actionable reports for both technical and non-technical stakeholders.
• Demonstrated ability to work independently, prioritize effectively, and manage multiple tasks simultaneously in a fast-paced Agile environment.

Preferred Knowledge and Experience

• Experience testing financial services, e-commerce, or identity and access management platforms.
• Knowledge of performance or load testing tools (e.g., k6, JMeter).
• Proficiency in Python or JavaScript/TypeScript for test scripting and tooling.
• Experience of GenAI testing.
• Demonstrated organizational and project management skills, including experience leading QA efforts for small to mid-size initiatives.