Helpdesk Expert

What you do

• Monitor, track, and resolve IT support tickets using ticketing systems
• Provide technical support via phone, email, chat, and remote access tools
• Troubleshoot hardware/software issues, network connectivity, and user access problems
• Document solutions and maintain an up-to-date knowledge base
• Escalate complex issues to senior technicians or specialized teams
• Install, configure, and update software, operating systems, and security patches
• Assist in user onboarding/offboarding, including account setup and access management
• Train and guide users on IT services in use in the organization

What you bring

• Good understanding of Windows OS 10 and 11
• Basic understanding of  MacOS, Linux, iOS and Android operating systems
• Knowledge of Microsoft 365 (Outlook, Teams, OneDrive, Sharepoint)
• Experience with ticketing systems
• Experience with MDM devices
• Understanding of ITIL principles for incident management and escalation
• Networking basics (IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Experience with Active Directory (password resets, user provisioning, group management)
• Knowledge of remote support tools (TeamViewer and RDP)
• Troubleshooting of printers, VoIP phones, and other peripherals

Soft Skills:

• Strong problem-solving and analytical thinking
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills to work both independently and in a team-oriented, collaborative environment

Qualifications & Education:

• College diploma or university degree in the field of computer science or communication technologies
• Fluent in English (written and spoken) – Strong communication skills are essential
• 2+ years of experience in IT support or helpdesk roles

Significant advantage would be:

• Prior experience working with ServiceNow or other ticketing systems
• Customer service or technical support background

What we offer

• Offer a hybrid work model balancing in-person collaboration and remote work.
• Provide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts.
• Support lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment.
• Present excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions. 

85402 | IT & Tech Engineering | Professional | Non-Executive | Allianz Bulgaria | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.