Adoption & Change Management Lead - AI Productivity Solutions (m/f/d)

About the Job

Allianz Technology – Workplace Services is looking for an Adoption & Change Management Lead to drive the global rollout of AI productivity tools, including Microsoft Copilot and Claude. In this role, they will own the end-to-end change strategy — from stakeholder engagement and communications to training design and adoption tracking — ensuring employees across the organization embrace new ways of working with confidence.

The ideal candidate will be the bridge between technical operations and business stakeholders: translating complex AI tool capabilities into clear, compelling narratives, removing adoption barriers, and building the habits that turn change into lasting impact. They will continuously adapt service value streams and workflows to meet rapidly changing business requirements and organizational goals, while bridging the gap between technical operations and business stakeholders to ensure rapid, feedback-driven improvements across the entire service lifecycle.

A strong communicator who thrives at the intersection of technology, strategy, and customer outcomes, they will play a key role in shaping how AI is adopted at a global scale.

What you do

• Lead the end-to-end change management strategy for AI productivity solutions (e.g. Microsoft Copilot, Claude), covering communications, training, and stakeholder engagement. Develop and execute adoption plans and communication campaigns that drive confident, sustained use of AI productivity tools across the organization
• Identify and address adoption barriers, resistance, and skills gaps; escalate blockers impacting rollout success.
• Track and report adoption metrics, usage trends, and change readiness indicators to Workplace Services leadership.
• Design and deliver training programs and enablement materials tailored to different user segments and proficiency levels. Coordinate with HR, Communications, and business units to ensure aligned and consistent change messaging.
• Run feedback loops (surveys, focus groups, pulse checks) and translate insights into continuous improvement actions.
• Support the Product Owner in prioritizing adoption-related backlog items and preparing user-facing rollout activities. Bridge the gap between technical operations and business stakeholders to ensure rapid, feedback-driven improvements across the entire service lifecycle.
• Maintain change management documentation including stakeholder maps, impact assessments, training plans, and adoption dashboards. Continuously adapt service value streams and workflows to meet rapidly changing business requirements and organizational goals.

What you bring

• Master's degree in Business, Organizational Psychology, Change Management, Communications, or a related discipline; Bachelor's degree with significant senior-level experience considered.
• Prosci ADKAR, CCMP, or equivalent change management certification; Agile or project management certification (e.g. PMP, SAFe) is advantageous.
• 8+ years of experience in change management, organizational development, or technology adoption roles, with at least 3 years in a senior or lead capacity. Demonstrated ability to engage and influence cross-functional stakeholders through effective communication and training.
• Experience measuring adoption KPIs, engagement metrics, and change readiness; familiarity with tools such as Jira, ServiceNow, or Microsoft Viva Insights.
• Experience driving technology adoption in large, distributed organizations; familiarity with AI productivity tools (e.g. Microsoft Copilot, Claude) is a plus.
• Excellent stakeholder engagement, coaching, and communication skills across all levels of the organization.
• Strong understanding of change management frameworks (e.g. Prosci ADKAR, Kotter 8-Step) and how to apply them in technology rollouts.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

100865 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent