Senior Claims Service Consultant

SENIOR CLAIMS SERVICE CONSULTANT – CUSTOMER AND OPERATIONS – MUTIPLE LOCATIONS

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Follow the AAL Claims Management Process.
• Ensure and maintain knowledge of current legislation and how this impacts claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgement and throughout the life of the claim.
• Support capability development by coaching less experienced members of the team.
• Manage a portfolio of claims from validation to finalisation within PCA authority levels and ensure that client is kept informed as per communication requirements.
• Review claims and authorise payments for other team members within allocated authority, ensuring adherence to AAL standards to minimise leakage and increased cost of claim.
• Manage claimant as well as internal and external stakeholder expectations and relationships. · Build and maintain positive working relationships within the team and greater business unit.
• Tailor communication skills to suit client interactions, by matching voice tone, pace and style appropriately.
• Ensure compliance with all sections of the General Insurance Code of Practice, following processes and procedures to avoid legislation breaches.
• Provide timely and effective response to customer needs and the accurate processing of claims, adhering to AAL phone standards.

About You

• Extensive experience managing complex commercial property claims within a general insurance environment.
• Strong portfolio management skills with the ability to balance competing priorities and workloads effectively.
• Experience working closely with insurance brokers, including negotiation of claim and settlement outcomes.
• Demonstrated experience conducting site visits and engaging directly with customers and stakeholders during significant loss events.
• Advanced understanding of liability assessment, policy interpretation, and claims strategy development.
• Strong stakeholder management skills and the ability to influence positive outcomes across diverse parties.
• Proven ability to coach, mentor, and support the development of colleagues.
• Excellent written and verbal communication skills with the ability to adapt your style to different audiences.
• Strong analytical and decision-making capabilities when managing complex and sensitive claims matters.
• High level of attention to detail and commitment to quality outcomes.
• Proficiency across claims systems, reporting tools, and digital technologies
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. 

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.