LAB Performance Director

Locations: London | Brussels | Amsterdam

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The LAB Performance Director acts as a senior strategic partner to leadership in the LAB (London, Amsterdam and Brussels) system, driving commercial performance by working closely with MDPs to align Associates, Senior Associates, and Consultants (A-Cs) to business pipeline and demand. Responsible for shaping and delivering the LAB Performance strategy for A-Cs, the Director leads and sets the direction for the LAB A-C Performance Team, building team capability and ensuring a consistent, transparent and commercially focused approach to performance partnering. This role also plays a critical role across all Performance Partnering teams to thought partner on change management, process improvements, insights generation and special projects, across all LAB-wide cohorts. Reporting to the LAB Talent & Performance Senior Director, this role works in close partnership with the LAB PA & PPPL Performance Partner Director and LAB Ringfence Performance Partner Director, as well as being a trusted advisor to the LAB People & Operations Executive Director, People Chair, PA Nodes, and broader MDP group.

What you’ll do 

• Own the A-C performance strategy across the LAB system, optimising A-C deployment, utilisation and billability to minimise capacity gaps by partnering with case teams and Performance Partners to balance commercial priorities with long-term pipeline health.  
• Lead pipeline demand management across all cases translating PA & PPPL and Ringfence Performance Partner inputs into resourcing decisions by overseeing deployment of A-Cs, including freecap allocations, to maximise commercial impact. 
• Proactively address the root causes of recurring staffing gaps and exceptions. Monitor all LAB-wide cohorts staffing data and produce dashboards for senior leadership demonstrating measures taken to move towards agreed targets on key metrics (e.g. billability, cross-system staffing). 
• Set the strategic direction for and line manage the A-C Performance Team, creating a collaborative and fungible team equipped to balance commercial needs with individual development. Lead the team’s performance management, setting clear expectations and supporting progress through regular coaching, feedback and development conversations. 
• Act as the senior escalation point for all A-C staffing topics, managing complex client prioritisation decisions across LAB geos/businesses/Practice Areas while ensuring A-Cs experience staffing and development decisions as transparent and clear.  
• Oversee the Consultant affiliation process to support timely, performance-based affiliation decisions. 
• Serve as strategic counsel, providing insights and recommendations to the LAB Talent & Performance Senior Director, MT and MDPs.  
• Set the direction for transformation initiatives, empowering the A-C Performance Team to drive project management and implementation, while partnering with CD Expertise, HR, Finance, Ringfence Performance, PA & PPPL Performance, Regional and Global teams to ensure alignment and share best practices. 
• Identify and embed process improvements and stronger ways of working, ensuring processes are efficient, scalable and responsive to evolving business and commercial priorities, including through automation and AI optimisation.  

You’re good at 

• Excellent communication skills, adapting messaging and engaging effectively with a diverse range of stakeholders.  
• Strong interpersonal skills, with the ability to act as a thought partner and trusted advisor. 
• Strong teaming skills, building effective working relationships across functions and geographies, and leveraging these relationships to deliver positive outcomes. 
• Strong people leadership, setting clear direction for a team, driving performance and coaching others to develop their own leadership capability. 
• Self-motivated, with the ability to take initiative, work independently, and prioritise effectively in a fast-paced environment.  
• Flexible and adaptive mindset, with a positive approach to change, and a willingness to challenge established ways of working. 

What You'll Bring

• Minimum 10 years of relevant professional experience, including ideally in an international professional services firm. 
• Experience in a team management role and developing employees preferred. 
• A proven track record of managing projects to successful outcomes in a complex professional environment, with a particular focus on stakeholder management. 
• Highly proficient in Excel and PowerPoint, and well experienced numerate. 
• Excellent English skills (verbal and written communication). 

Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.