Vice President, Fund Accounting and Transfer Agency – Client Operations Manager

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BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Every day around the globe, our employees bring the power of their perspective to create solutions with our clients that benefit businesses, communities, and people everywhere.

BNY is seeking a future team member for the role of Vice President, Fund Accounting and Transfer Agency – Client Operations Manager to join our Fund Accounting and Transfer Agency team in Tokyo, Japan.

The Client Operations Manager serves as a key point of coordination and escalation for strategic clients across Fund Accounting and Transfer Agency. This role is responsible for enhancing the client experience, strengthening service delivery oversight, driving operational consistency, and identifying opportunities for automation and process improvement.

The successful candidate will work closely with clients and internal stakeholders to help ensure service excellence, resolve issues effectively, and support a scalable, globally consistent operating model while remaining responsive to Japan market needs and client expectations.

In this role, you’ll make an impact in the following ways

• Serve as a primary point of contact and escalation for client issues and service matters across Fund Accounting and Transfer Agency.
• Help ensure client deliverables are completed in line with agreed service levels and quality standards.
• Perform oversight reviews across the NAV lifecycle and related transfer agency processes, maintaining a strong understanding of business-as-usual operations.
• Analyze, coordinate, and respond to client inquiries in a timely, solution-oriented manner.
• Partner with clients and internal teams to identify opportunities for automation, standardization, and reduction of manual bespoke processes.
• Drive adoption of a globally consistent operating model across funds and regions while supporting local market and client requirements in Japan.
• Participate in client service reviews and provide insights on service performance, benchmarking, and efficiency opportunities.
• Take a proactive approach to client engagement through regular touchpoints, feedback sessions, and issue prevention.
• Support the client experience during change events by identifying risks, improving communication, and implementing process improvements.
• Build strong partnerships across operations, client service, technology, product, and other stakeholders to improve transparency and service outcomes.

To be successful in this role, we’re seeking the following

• Bachelor’s degree in Accounting, Finance, or a related discipline, or the equivalent combination of education and experience.
• Significant experience in fund accounting, transfer agency, client operations, client service, or financial services operations.
• Strong understanding of fund accounting and transfer agency processes, including NAV oversight, service delivery, and operational controls.
• Experience managing client relationships, service escalations, and cross-functional stakeholder coordination.
• Strong problem-solving skills with the ability to assess issues, identify root causes, and drive resolution.
• Excellent communication and presentation skills, with the ability to tailor messages to different audiences.
• Demonstrated ability to lead change, improve processes, and drive operational efficiency.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Experience working across global or regional teams in a complex operating environment.

Preferred qualifications

• 7–10 years of relevant work experience preferred.
• Big 4 accounting firm experience preferred.
• Experience supporting Japanese clients or operating in the Japan financial services market preferred.
• Fluency in Japanese and English may be required depending on business needs.
• Familiarity with local regulatory, compliance, and market practice considerations relevant to Japan preferred.

Core capabilities

• Client focus – anticipates client needs and delivers practical, value-driven solutions.
• Service excellence – demonstrates ownership, responsiveness, and accountability.
• Communication and influence – presents clearly, manages conflict constructively, and builds trust with stakeholders.
• Strategic thinking – understands broader business priorities and aligns client solutions accordingly.
• Problem solving and agility – responds effectively to changing priorities and operational complexity.
• Relationship building – collaborates across teams and develops strong, credible partnerships.
• Digital fluency – uses data, technology, and AI-enabled tools to improve efficiency and decision-making.

Our Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay-for-performance philosophy. We provide access to flexible global resources and tools designed to support employees through life’s journey. This includes programs and benefits that help support health, resilience, and financial goals, along with paid leave and other benefits that support employees and their families through moments that matter.

Additional information

Employment practices and decisions at BNY are based on skill, ability, experience, training, performance, and other job-related qualifications, in accordance with applicable laws, regulations, and orders. BNY is an equal opportunity employer.

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