Client Success Manager - QuantumBlack Studio
McKinsey & Company · São Paulo, Brazil · 3d ago
ManagerOn-siteStrategy & Management Consulting
Who you'll work with
Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
What you'll do
You’ll help clients get the most value from EcliptOS, QuantumBlack’s AI Operating System, a next-generation platform designed to connect strategy to execution through agentic systems.
EcliptOS enables organizations to run advanced AI-driven workflows and manage intelligent systems within their existing technology ecosystems. You’ll act as a trusted advisor to our clients, helping them achieve their desired outcomes, realize the full value of EcliptOS, and build long-term success with the platform.
You’ll lead a team of Machine Learning Engineers, guiding their work to deliver high-quality technical solutions and support to clients. You’ll provide direction to the team while ensuring their efforts remain closely aligned with client needs and desired outcomes.
You’ll also oversee client relationships and work closely with cross-functional teams, including engineering, data science, and support, to deliver an exceptional client experience and drive continuous improvement.
You will sit at the intersection of client leadership, technical delivery, and people management. It will require your strong leadership and strategic thinking, a client-focused mindset, and a passion for helping both clients and teams succeed.
Your background
- Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business) or equivalent experience
- 5+ years of experience in client success, account management, or a related role, preferably in a data engineering or analytics environment
- Track record of working with enterprise clients and driving measurable outcomes
- Strong understanding of data engineering, data science and GenAI concepts
- Experience with software development/deployment, preferably in Python
- Experience with deployment and infrastructure management, preferably in environments using Docker and Kubernetes
- Ability to address technical issues and collaborate with engineering teams to resolve complex challenges
- Exceptional interpersonal skills, with the ability to build trust and influence stakeholders at all levels
- Strong problem-solving and critical-thinking abilities
- Proactive, client-focused mindset with a passion for delivering value
- Strong verbal and written communication skills in English and Portuguese