Manager - Administration
McKinsey & Company · Gurgaon, India · 1d ago
ManagerOn-siteStrategy & Management Consulting
Who you'll work with
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
What you'll do
You will lead the strategy and delivery of workplace and administrative services for the MGCS Center India Gurugram, creating a safe, efficient, sustainable, and engaging workplace for more than 2,000 firm members and external workers.
You will also champion technology, automation, AI and GenAI to modernize operations, enhance employee experience, and improve service delivery.
Based in Gurugram, India, as part of the MGCS Center India location management team, you will have end-to-end responsibility for real estate and space management, facilities and café services, travel and transportation, safety and security, crisis management and business continuity, and events and conferences. You will work closely with location, MGS, India and global firm leaders, as well as key external partners, to ensure these services meet business needs and firm standards.
As a key member of the location leadership team, you will develop and execute the workplace and administrative services strategy—including real estate, workplace utilization, space planning, and service improvements—in close partnership with location and global functional leaders, while collaborating with Finance to manage Opex and Capex budgets, monitor performance, and identify opportunities to improve efficiency. You will oversee office service providers to ensure strong performance against contract standards, lead negotiations and service improvements, and establish operational, utilization, and employee experience metrics to drive data-informed decisions and continuous growth. Embracing innovation, you will reimagine services through a digital and AI-first lens—leveraging technology, analytics, automation, and GenAI to simplify work and enhance productivity—while collaborating with teams across India and global locations to pilot, scale, and share these cutting-edge solutions. Additionally, you will partner with Security and other stakeholders on crisis and emergency management, risk preparedness, business continuity, regulatory compliance, and sustainable workplace practices. Finally, you will lead and develop a team of approximately 10 colleagues and external contractors, building strong relationships across the Center and broader firm to drive operational excellence, ensure safety, and continuously evolve workplace services to meet the dynamic needs of the firm and its people.
Your background
- Graduate/Postgraduate degree
- 10+ years of relevant experience in administration, workplace/facilities operations, travel, strategy, or related operations, preferably within a large corporate or professional services environment
- Strong knowledge of office administration, workplace and real estate management, facilities, travel, events, transportation, safety/security, and vendor management
- Broad business and commercial acumen, including experience with budgets, operational performance, contracts, service levels, and vendor negotiations
- Demonstrated leadership presence and ability to build trusted relationships with senior leaders, functional teams, external partners, and suppliers
- Excellent project and process management, analytical, and problem-solving skills, with the ability to independently lead complex initiatives from strategy through execution
- Strong digital and AI mindset, with experience leveraging technology, analytics, automation, AI and GenAI to improve operations and service delivery; experience leading technology-enabled operational improvement or workplace transformation is preferred
- Proven ability to lead, coach, and develop high-performing teams, combined with a strong service and continuous improvement orientation
- Sound judgment, composure, integrity, and professionalism when managing competing priorities, operational challenges, and crisis situations
- Ability to work in person and travel as needed; team schedules and office locations may vary with
- Excellent communication, influencing, listening, and negotiation skills, with the ability to work effectively across cultures and seniority levels