Product Manager I - ServiceNow
McKinsey & Company · Bangalore, India +1 · 1d ago
Mid levelOn-siteProduct Management
Who you'll work with
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: In addition to a competitive salary (based on your location, experience, and skills), we offer a comprehensive benefits package, including medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.
What you'll do
You will define the product vision, strategy, and roadmap for the ServiceNow platform, aligning its capabilities with business objectives to enhance operational efficiency and user experience while identifying opportunities for process automation and innovation using ServiceNow.
You will collaborate with cross-functional teams, including IT, HR, finance, and operations, to gather requirements and define priorities. You will also act as the primary liaison between stakeholders and development teams, ensuring alignment and clear communication.
You will also oversee the configuration, implementation, and ongoing improvement of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM) Ensuring adherence to best practices, governance standards, and security protocols. You should also stay informed about new ServiceNow releases, features and industry trends to leverage platform capabilities effectively.
You will be managing the end-to-end lifecycle of ServiceNow projects, from requirements gathering to deployment and post-implementation support. You will develop detailed project plans, including timelines, budgets, and resource allocation.
You will also establish KPIs and metrics to measure the success and ROI of ServiceNow initiatives, providing regular updates and insights to senior management and stakeholders.
You will develop and execute change management plans to ensure smooth adoption of new features and processes. You will also conduct training sessions and create documentation to empower end-users and administrators.
Your background
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
- 10+ years of experience managing ServiceNow or similar enterprise platforms
- Proven track record of implementing and managing ITSM or other ServiceNow modules and Deep knowledge of ServiceNow modules, workflows, and integrations
- Familiarity with scripting languages (e.g., JavaScript) and API integrations is a plus
- Understanding of ITIL principles and certifications (ITIL Foundation or higher) preferred
- Experience in agile software development and tools like JIRA, Confluence, and Figma
- ServiceNow Certified System Administrator (CSA), CIS required.
- Excellent communication, leadership, and stakeholder management skills