Specialist - Client Service Risk
McKinsey & Company · Hanoi, Vietnam +1 · 4d ago
Mid levelOn-siteRisk & Compliance
Who you'll work with
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
What you'll do
You will provide guidance to McKinsey's Partners on optimizing client service and thought leadership while mitigating associated risks.
You will advise Partners on managing potential risks in client engagements across Asia, in alignment with firm policies. Your responsibilities will include developing briefing materials and coordinating discussions for the Client Service Risk Committee, a global body of firm leaders that advises on complex, high-risk engagements.
You will be an integral part of our Client Service Risk (CSR) team. This team plays a crucial role in advising firm leadership on managing risks throughout the client engagement lifecycle, including identifying new and emerging risks, supporting client selection decision making, managing our scopes of work, and adapting to operational changes. The mission of CSR is to facilitate client impact and innovation while effectively managing risks to our clients, our people, and the firm. Our globally integrated team comprises professionals from diverse backgrounds such as communications, consulting, government, and law.
Additionally, you will contribute to raising awareness of risk policies and compliance processes, manage incidents, respond to crises, and conduct "after action" assessments. You will also engage in global initiatives, such as policy reviews, as part of our global Risk function.
You will report to the Director of Client Service Risk, India, Southeast Asia and Australia/NZ and is preferably based in Vietnam.
Your background
- Undergraduate Degree, as well as demonstrable intellectual curiosity through professional training, advanced degree, or professional impact
- 4+ years professional experience in risk management, government, communications, law, consulting, media, public policy, and/or public affairs
- Excellent judgment and problem-solving skills, exceptional integrity, and distinctive interpersonal and collaborative skills
- Excellent organizational capabilities, including the ability to initiate tasks independently and see them through to completion
- Ability to work across all levels of seniority, cultivating trust-based, peer-counselor relationships and quickly establishing credibility
- Ability to work on complex, sensitive, time-critical issues and quickly get up to speed on new topics across industries and risk areas
- Proficient in rational decision making based on data, facts, and logical reasoning
- Ability to create work product-focused materials / outputs, which may include PowerPoint decks, Excel models, articles, or other written deliverables
- Exceptional time management to meet your responsibilities in a complex and largely autonomous work environment
- Ability to work or attend meetings outside of traditional business hours or take on projects with limited or no notice at times
- Strong communication skills, both verbal and written, in English and local office language(s), with the ability to adjust your style to suit different perspectives and seniority levels