Credit Risk Control Officer

Requisition and Talent Acquisition Consultant Details

REQ 146350  -  Twanette Coetser

Pipeline Advert 

Location and Cluster

Total Business Banking and Retail -  OCR - Risk Collection 

Sandton, Gauteng 

Leadership Pipeline

Manage Self: Technical

Career Stream

Administration, Transactional Processing and Production

Credit Risk Control Officer - High Value Client Base

Job Purpose

We are looking for a Credit Risk Officer to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio/region thereby enabling Nedbank to reduce the Private Wealth impairment charge in line with the business strategy.

Key Deliverables

Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.

Implementing the collections strategies by effectively communicating with clients/bankers and negotiate repayment plans across all client portfolio of accounts and escalating to legal when necessary.

Job Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on specialized credit risk matters to CRM’s and Credit managers
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Provide feedback daily/weekly/ monthly
• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
• Build strong relationships with CRM’s and Credit manager’s by providing upskilling advice on credit processes, policies, and documentation.
• Sharing knowledge with all stakeholders.
• Manage own efficiency by drafting and implementing team's strategies.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Minimum Experience Level

• Minimum 3 - 5 years' experience in a Credit role in a Banking environment 
• Minimum  3 - 5  years' experience collecting Arrears or Excess accounts
• Must have experience in working with a High Value Client base.

Preferred Qualification

• Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge