Manager (Banking/Customer Transformation)

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The opportunity

We’re hiring a Manager (Banking/CustomerTransformation) in Tashkent.

As a Manager, you own delivery end‑to‑end - turning complex problems into actionable solutions and driving them through to real impact. You lead project teams, control scope, timelines, and quality, and stay close to every key decision.

At the same time, you are the face of the project for the client - running discussions, challenging thinking, aligning stakeholders, and driving tangible progress and outcomes.

Beyond delivery, you contribute to business development by supporting proposal development, participating in client pitches, and identifying opportunities to deepen client relationships.

You are also expected to actively contribute to the growth of the practice - sharing knowledge, developing team members, and fostering collaboration in line with EY values.

What will you do:

• Lead banking transformation engagements and workstreams across retail, SME, and corporate segments - from diagnostics through to implementation (depending on the engagement, covering one or several of these areas)
• Structure complex business problems and translate strategy into actionable roadmaps and implementation plans
• Design and implement target operating models, management reporting frameworks (e.g., VBM, profitability analytics, FTP, cost allocation), and performance management systems (KPIs, management P&L)
• Redesign branch network operating models and customer journeys, and optimize front-to-back banking processes
• Define business requirements for transformation programs (reporting, CRM, digital initiatives) and act as a bridge between business, IT, and data teams

It can be challenging — and we believe you will overcome those challenges.

What we expect from you:

• 6-10+ years of professional experience in consulting, banking, or financial services
• Proven experience in managing projects and delivering
• transformation initiatives (in-house or client-facing)
• Strong track record in business transformation within banking, with a focus on retail, SME, or corporate segments

Key experience in at least two of the following areas:

• Transformation of business functions in banking (sales, service, operations, or support functions)
• Process optimization and customer journey redesign across front-to-back banking processes
• Design and implementation of management reporting frameworks, including Value-Based Management (VBM), profitability analytics (customer/product), FTP and cost allocation
• Business requirements definition for transformation programs (e.g., reporting, CRM, digital initiatives)
• Transformation and redesign of branch network operating models, including service model optimization, channel mix, and branch efficiency improvement

Functional knowledge:

• Strong understanding of banking products, customer segments, and end-to-end processes
• Practical experience with management reporting and performance management frameworks (KPIs, profitability, management P&L)
• Exposure to target operating model design, governance structures, and performance frameworks
• Good understanding of banking architecture and systems landscape (core banking, CRM, data platforms, BI tools)

Skills and capabilities:

• Ability to structure complex business problems and translate strategy into actionable initiatives and implementation roadmaps
• Strong analytical skills, including working with financial and operational data
• Confident communication and facilitation skills, with experience engaging senior stakeholders (C-level, business heads)
• Experience preparing and presenting materials for senior management (e.g., SteerCo, executive workshops)

Leadership & Delivery:

• Experience leading small teams or workstreams (2-6 team members)
• Accountability for high-quality deliverables and timely execution
• Proven ability to coach and develop junior team members

Additional advantages:

• Experience in a leading consulting firm (Big4 preferred)
• Experience in transformation projects in emerging markets and/or Central Asia
• Hands-on experience with BI tools (e.g., Power BI, Tableau) is an advantage
• Experience working in large banks in Russia and/or Kazakhstan

Languages:

• Russian - fluent
  English - upper-intermediate (B2+)

Work format:

• Tashkent-based; on-site / office
• Occasional travel within the region (Central Asia, CIS) depending on project needs»

What we offer you:

• Strong internal & external networking: industry events, meet-ups, communities

• Challenging projects with regional exposure (Central Asia & CIS)

• Hybrid work model & modern office space

• Well‑being support: fitness compensation, corporate activities and discounts