Integration Delivery and Support Specialist

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Integration Delivery and Support Specialist.

You’ll join HSBC’s WPB Channels UK Self Service team, helping shape and run the engineering that underpins our Self Service Device estate across the UK. Working closely with the Global Head of SSD Engineering, UK and global SSD software development colleagues, and our cyber security partners, you’ll bring hands-on engineering expertise to deliver secure, reliable and scalable solutions. You’ll evaluate new technologies, run proof-of-concepts, troubleshoot OS and product issues, and ensure solutions meet HSBC security standards before being introduced into the bank’s environment.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Support the operating systems, build images and infrastructure software on the UK self-service device and express bank tablet estate
• Provide consultancy support on self-service device software development projects
• Develop solution to automate and simplify self-service device operations
• assist third party field engineers and self-service device helpdesk with deployment/business as usual issues
• Own the patching and software upgrade process for self-service devices
• Assist with audit discussions related to self-service device infrastructure stack and help remediate any findings arising from the audit
• Assist with hardware evergreening initiatives
• Active contribution to global self-service device engineering initiatives and if possible, lead few of them for the group
• Active contribution to windows protection tool sets

To be successful in this role you should meet the following requirements:

• Extensive understanding of End Computing security and networking with experience in Win10/Win11
• Good understanding of Active Directory / GPO and SCCM/MECM infrastructure knowledge
• Ability to write Bash/VB/Powershell/Python Scripts
• Knowledge of ITIL/DevOps/Agile concepts and strong troubleshooting experience
• Knowledge of Confluence/JIRA
• Ability to gather client requirements and work on projects independently

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.