Head of PB CLM and Client Reporting

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Head of PB CLM and Client Reporting.

Business: PB and AM Tech

Job ID：21889

Principal responsibilities

Impact on the Business

• Ensure SVS’s within his/her domain are set up to enable faster and safer delivery, with clear VSIP delivery priorities, roadmaps, and capacity plans.
• Ensure resilient and quality engineering, driving engineering best practices and automation, cloud adoption and optimisation, and service resilience across his/her domain.
• Ensure delivery teams are empowered and efficient, driving Agile Ways of Operating and managing Technology financials and resources within approved budgets.
• Drive convergence towards FSA and global scalable solutions.
• Focus on the improvement of customer experience, whilst clarifying and prioritising demand across all markets
• Oversight and co-ordination of key GPB Technology delivery and production services in Country

Delivery

• Partner with the business to define a coherent vision and supporting technology roadmap, aligned to the GPB Future State Architecture in line with business Target Operating models and Enterprise Technology architecture principles.
• All aspects of change delivered in S/VS, including adherence to global HSBC principles and frameworks.
• Input into S/VS backlog prioritisation and decision making, via transparent communication with key stakeholders including Domain Heads and Market CIOs
• Defining and shaping technology components of the Capabilities, Features and Customer Journeys
• Support other GPB domains, by providing a common framework for the delivery of consistent and complementary data and reporting solutions.
• Reduce RTB costs through minimising solution variation across Markets, demising legacy solutions and driving alignment to Future State Architecture
• Develop Country Technology delivery roadmap in partnership with Business and ensure Country demand is clearly articulated and prioritised within global portfolios.

Engineering & Technical Service Management

• Delivery of Technology specific development of new and existing solutions required to enable realisation of OKRs in line with the Technology resilience standards.
• Enable customisation/configuration of technology solutions to factor technology-specific local market requirements and regulations.
• Ensure effective service management for GPB CLM & Client Reporting services and incidents, constantly aiming for high levels of customer satisfaction.
• Ensure adherence to security and compliance standards, including data privacy regulations. Collaborate with cybersecurity and compliance teams to implement best practices, conduct audits, and mitigate risks.

Leadership & Teamwork 

• Manage a globally dispersed Technology team, developing talent and instilling a culture of high-performance and cross-functional collaboration.
• Maintain strong relationships with Business stakeholders, partnering to deliver world-class solutions within his/her domains.
• Guide Technology teams in clarification of needs and possible solution paths, together with Business, Transformation and Flow-to-Work teams

Knowledge & Experience/Qualifications

• Domain Knowledge – Experience in a global Private Banking technology organization, a global and multi-divisional setting being a significant advantage.
• Cross-Functional Collaboration – Unify cross-functional Business and Technology teams to drive and optimise achievement of common objectives and customer outcomes.
• Technology & Resilience – Understanding of relevant platforms, tools, and processes to drive delivery efficiency, resilience, and engineering excellence (e.g. Mode2, TRMF, SonarQube), as well as experience with high availability, high-scale, and performant systems.
• Lean-Agile Practices – Proven experience with Lean-Agile ways of working (DevSecOps, sprints, Jira/Kanban workflows etc.), to increase efficiency and optimise value delivery.
• Financial – VSIP budget and resource allocation, value-based decision making, cost optimisation and business case development.
• Stakeholder Management & Communication Skills – Convey complex concepts, facilitate discussions, and drive consensus among stakeholders at all levels, with the ability to balance conflicting and changing demands through prioritisation and a pragmatic approach
• The role holder must have a passion for Technology and Agile delivery, as well as embrace continuous improvement and innovation to deliver world-class solutions to our customers. As a senior technology leader, he/she will ensure that solutions align to the overall Group Technology strategy and Future State Architecture, empowering and supporting globally distributed teams in achieving delivery, operational, commercial, and risk and control targets.
• The role holder will be viewed as a respected expert on Value Stream delivery, Agile practices and Technology topics, and must be able to evangelize both IT staff and nontechnical business peers. He/she must bring new ideas, have a strong vison about future opportunities and have a proven ability to implement change across a global, matrixed organisation.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Software Development (GuangDong) Limited***