Sr Mortgage Sales Support

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Act as a focal point between frontline and OPS to submit mortgage application and drawdown requests.
• Serve as a gatekeeper for mortgage documentation quality control through screening the mortgage application packages before submission for approval.
• Contribute to the improvement of mortgage sales quality, streamlined mortgage process and cost effectiveness of mortgage business.
• Track and monitor the application and drawdown process of each case.
• Drive mortgage business growth by achieving needs fulfilled minimum standard and upholding document quality standard.
• Monitor the progress of each pending case to ensure the achievement of monthly "needs fulfilled" minimum standards.
• Proactively communicate with the Frontline and UWS/SD teams to ensure mortgage document quality and service excellence.
• Stay alert to internal and external mortgage policies and market movements.
• Contribute to IWPB and other related business services, such as account opening, mortgage after-sales services, and WEM sales referrals.
• Support the Mortgage Sales team in collecting necessary documents and preparing proposals for new EBF projects.

• Assist the Manager in managing and monitoring mortgage acquisition channel development, EBF utilization, the new acquisition pipeline, daily team activities, and the achievement of mortgage sales targets.
• Support the Mortgage Sales team in arranging sales activities.

To be successful in the role, you should meet the following requirements:

1. Knowledge & Experience

• Bachelor’s degree or equivalent experience.
• At least six months of experience in HSBC WPB roles.
• Strong communication, client-focused, and influencing skills.
• Sound knowledge of HSBC products and services, with a specific emphasis on digital channels.
• High potential to transition into a sales role within six months.
• Results-driven with the ability to work effectively under pressure.
• Comprehensive understanding of local regulatory and licensing requirements.
• Clear understanding of how to collaborate with Compliance, Credit & Risk, and Internal Control to ensure a balanced risk operating environment.
• Proficiency in English and local languages.
• In-depth knowledge of mortgage products, credit policies, regulatory policies, and business systems.
• Ability to establish and maintain a smooth communication and interaction platform between Operations (OPS) and the Frontline.
• Commitment to supporting the monitoring of HML performance and processes.
• Accountability for maintaining expert knowledge of HML products, credit policies, and business systems to ensure operational excellence.

2. Accreditations

• Attain appropriate professional and regulatory qualifications as required by the local market.
• Meet all internal standards and requirements as mandated by HBCN.

You’ll achieve more at HSBC.

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Issued By HSBC Bank (China) Company Limited