Lead Infrastructure Operations & Services

Overview:
 
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
 
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

Role Overview:

We are seeking a dynamic Associate to join our CTO Services Governance team at our Powai, Mumbai office. This role is critical in ensuring operational excellence across our global infrastructure services through comprehensive governance oversight, process improvement, and stakeholder management. The successful candidate will work closely with distributed teams across Japan, India, EMEA, and Americas to drive service management maturity and operational efficiency.

As an Associate in CTO Services Governance, you will be responsible for monitoring, analysing, and improving key service management processes while ensuring adherence to ITIL best practices and organizational standards. This position requires a proactive individual who can identify trends, drive process improvements, and effectively communicate with senior leadership across multiple time zones.

Required Experience & Skills

Experience Requirements:

• 7-10 years of hands-on experience in IT Infrastructure and/or IT Service Management
• Proven track record in ITSM process implementation and governance
• Experience working in global, distributed team environments
• Background in financial services or regulated industry environments (preferred)

Technical Skills:

• Strong understanding of ITIL framework and service management principles
• Change, incident, and problem management processes
• Experience with service management tools (ServiceNow, or similar platforms)
• Knowledge of infrastructure monitoring and event management tools
• Understanding of access management and security governance principles

Soft Skills:

• Exceptional communication skills - both written and verbal English proficiency
• Advanced presentation and reporting capabilities with ability to create executive-level dashboards
• Strong assertiveness - ability to influence and drive accountability with senior stakeholders
• Analytical mindset with attention to detail
• Ability to work independently and manage multiple priorities
• Cultural sensitivity for working with global teams

Availability:

• Flexible to work in 3 shifts covering 7 AM to 11 PM IST to support global operations
• Willingness to participate in weekend coverage, occasionally, as needed

Key Responsibilities and Duties:

Process Governance and Hygiene Management

• Change Management Governance:

• Access Management and Security Governance

• Problem Management Oversight and Governance

• Incident Management Excellence and Governance
• Operational Excellence and Automation

• Support Ticket Analysis and Optimization

• Event Management and Monitoring Optimization
• Tool Implementation and Vendor Relationship Management

• Service Review Leadership
  • Drive action item closure and accountability across teams

Equal Opportunity Employer:
 
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.