Customer Service
HSBC · Gorakhpur, India · 8d ago
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Business Descriptor:
We are currently seeking an experienced professional to join The Global Asset Management team.
Principal Responsibilities
- To ensure timely and error free reporting of transactions received at the Investor Service Centre.
- Manage customer communication effectively in order to have timely resolution
- Excel in distribution services & investor services with special focus on corporate customers
- Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
- Explore and process efficiency suggestions and contribute to achieve customer delight
- Comply with applicable regulatory requirements on qualifications required for the job profile
- Contribute to the knowledge management initiative of the customer service team.
- Contribution to recruitments / contingency / leave planning
- Ensure compliance to the process manual and FIM
- Excel in the monthly reporting process
Qualifications - External
- A good understanding of mutual fund/security markets
- NISM VA cleared with valid certification
- Good verbal and written communication, team and interpersonal skills
- The inclination to work in a client facing role, with a bent of mind for ‘service’
- Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
- Knowledge of local language will be an advantage.
The location for this role is Gorahkpur, India
Eligibility Criteria
- Pro-tip : Familiarity with AI-enabled tools is an advantage.
Link to Careers Site: ClickHERE
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Issued by HSBC Global Asset Management India Private Limited