Client Support - Fixed Term (12 Months)

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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor: 

We are currently seeking an experienced professional to join The Global Asset Management team for Fixed Term Contract. 

Principal Responsibilities 

• To ensure timely and error-free reporting of transactions received at the Investor Service Centre. 

• Manage customer communication effectively to have timely resolution 

• Excel in distribution services & investor services with special focus on corporate customers 

• Have close interface with service providers and highlight any discrepancies of gaps noticed in a timely manner 

• Explore and process efficiency suggestions and contribute to achieving customer delight 

• Comply with applicable regulatory requirements on qualifications required for the job profile 

• Contribute to the knowledge management initiative of the customer service team. 

• Contribution to recruitments / contingency / leave planning 

• Ensure compliance with the process manual and FIM 

• Excel in the monthly reporting process 

Qualifications

• A good understanding of mutual fund/security markets 
• NISM VA cleared with valid certification
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client-facing role, with a bent of mind for ‘service’
• Graduate / minimum 1 plus years of experience in a  client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage. 

The location for this role is Delhi, India.