Assistant Manager, Product Management Design & Solutions Global Case Manager

Requisition ID: 272458

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Purpose

The Assistant Manager, Product Management, Design & Solutions Global Case Manager supports delivery of the Global AML Transformation program & assigned projects and day to day support activities. Working closely with the Manager Design Strategy & Operational Support, the Assistant Manager will coordinate across the various stakeholder groups including, Technology, AMA, Business Lines (across the Enterprise), AML Risk, PMO, and others (as required), to support delivery or programs, plans, initiatives, and strategies on time and within budget for assigned products/platforms and services in scope.

Accountabilities

• Support the Manager, Product Management in the formulation of the overall strategy for specific product (Oracle) and journeys assigned, delivering on the strategic roadmap for the platform, prioritizing initiatives and securing necessary resources, leveraging effective collaboration, relationship building, and negotiation leading to "buy in" and decisions supported by relevant stakeholders,

• Applies a technical understanding of the assigned platform/product and works with technical teams to formulate the technical solutions and corresponding design documentation. Keeps an eye on the latest technologies and shares ideas on how to use them to improve the product,

• Understands the product and the core journeys in depth, and can use competition trends to inform and improve the product, drawing ideas from across different industries with help to generate ideas for the
product and its delivery,

• Understands the significance of qualitative aspects of the assigned product experience and can guide the user on how the product performs, expressing such through effective design documentation that support end to end understanding,

• Collaborate on queries of structured data / large databases assigned and managed, to address business issues and operational support practices ongoing such as logical access, audit retrieval, and production validation activities,

• Assists with employing various data techniques and procedures to perform the continuous iteration and analysis of past and current data, to obtain insights about a business challenge / issue,

• Balances a product-oriented vs project-oriented approach applying an intuitive understanding of the metrics necessary to use the right metrics to attain business goals,

• Participates and supports the product implementation roadmap,

• Assist with delivering within the established framework and standards that govern and accelerate our global initiatives, and support optimization, financial accountability, and execution success across the delivery value chain, including aligning portfolio to enterprise delivery framework,

• Assist with release production validation, obtaining sign offs, and providing defect tracking, aligning to program priorities for resolution,

• Contribute to an environment of effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet assigned obligations with respect to operational risk & Business Sustainment accountabilities, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational

Reporting Relationships (Job Titles only)
Primary Manager: Reports to Manager, Product Management Design & Solutions Global Case Manager
Direct Reports: N/A
Shared Reports: N/A

Dimensions

•Global mandate

•+40 projects/initiatives/year (vary in size and complexity)

•Spanish & English proficiency an asset

•Up to 28 jurisdictions with users across time zones ranging from Pacific to Atlantic

Education / Experience

•Prior Scotiabank experience highly preferred.

•Working experience with change management and influencing stakeholders.

•Deep analytical, project management and communication experience (strong professional writing and PPT presentation skills).

•Experience and technical know-how of risk management procedures, processes, and tools.

•AML experience and understanding of the Oracle system are an advantage.

• Proven problem-solving skills, ability to help others organize problem solving.

•  Proven ability to operate independently and take initiative in supporting a program strategy.

• Proven ability in execution of complex and demanding tasks under strict time pressures.

• Solid judgment, strong negotiating skills, and a practical approach to implementation – including knowledge of Bank systems.

• Ability to balance regulatory requirements with the best interests of the Bank and its customers.

• Bachelor’s degree in business administration, commerce, finance, or similar field.

• Understanding Technology UX writing, Inclusive design.

• Understanding Human Behavior as it relates to UI design & Business and Product Strategy, Design Thinking.

• Systems thinking, secondary research and comparative methods, Qualitative User research, Analytics and Statistics, Evaluative Methods and Usability, Prototyping, UI and Interaction Design, Visual Design, Information Design and Information Architecture.

• Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct,

• Build partnerships globally with First Line, Second Line, Internal Audit, Technology, Data Governance Office, and other key stakeholders in connection with the Bank’s AML/ATF Program, and work collaboratively across functional teams to resolve open issues in a timely and effective manner,

• Engage in a testing support role on various levels by reviewing and supporting the Manager and Senior Manager providing feedback on test plans, test cases, analyzing/interpreting test results, and supporting Product Owner Acceptance Testing deliverables.

• Power BI and Google Cloud; JIRA, Web Content Management, UX wireframing, data programming language such as SQL and Python.

• Support Complex Implementations and Data Migration efforts.

• Ability to independently manage complex priorities focusing on balancing High Value deliverables under resource constraints.

Working Conditions

Work in an eco-system and/or a home office environment; non-standard hours are a common occurrence including periodic weekends in support of release and production validation activities,

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.