Technical Support Analyst, Applications

Requisition ID: 255129 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Information Technology (IT) department manages Tangerine’s technology and computer infrastructure, supporting business systems across Core Banking Server Systems, VMware Infrastructure, Contact Center VDI Management, End-User Technical Support, Mobile Management, Network Management, Voice and Data Communications, Business and Web Applications, and Strategic Technical Planning.

The Technical Support Analyst, Hardware is responsible for the 24x7 lifecycle management, administration, troubleshooting, and production support of Tangerine’s Windows and Linux server environments. This role provides hands-on support across server hardware, operating systems, software platforms, and server hardening activities. The analyst supports both physical and virtual server platforms (VMware ESXi), VDI infrastructure for core banking systems and contact centers, as well as production and development environments. Key responsibilities include vulnerability management, firmware updates, patching, and disaster recovery readiness across Windows and Linux platforms. The role also supports cloud server initiatives, Single Sign-On (SSO) administration, certificate authority management, and second-level end-user technical support. Leveraging strong technical expertise, analytical skills, and hands-on experience, the Technical Support Analyst ensures a secure, reliable, and optimized IT operations environment, with a particular focus on vulnerability mitigation and the secure configuration of Windows servers and Active Directory components.

Is this role right for you? In this role, you will:
• Build, configure, maintain, decommission, and harden Windows and Linux server hardware and operating systems in accordance with corporate compliance and hardening guidelines. 
• Build, configure, maintain, and decommission physical server infrastructure in an HPE environment, including standalone and blade systems.
• Evaluate and participate in decision-making for new server hardware, server replacement, and ongoing hardware support maintenance.
• Build, maintain, decommission, and harden Windows and Linux servers in accordance with corporate security and compliance standards.
• Administer and support VMware ESXi, SRM, and Horizon platforms supporting core banking systems, contact centers, VDI, and enterprise workloads.
• Manage server infrastructure, including standalone and blade systems, firmware, capacity planning, and hardware refresh cycles.
• Ensure availability, reliability, scalability, performance of all servers and virtualization platforms.
Perform ongoing vulnerability management in alignment with corporate compliance and vulnerability scanning standards, including remediation and security patching for Windows, Linux, VMware platforms, and vendor appliances. 
• Maintain Windows and Linux server hardening standards, base images, and continuous compliance updates to meet or exceed defined security risk thresholds.
• Administration and support Active Directory related infrastructure components, authentication services, SSO platforms, and certificate authorities.
• Support audits and security reviews related to server and infrastructure platforms.
• Maintain servers across primary and secondary data center locations to support disaster recovery and ensure availability of core banking systems and contact center services. 
• Participate in annual disaster recovery exercises and ensure server readiness for DR scenarios.
• Technical execution of Disaster Recovery (DR) readiness for server and virtualization platforms.
• Maintain infrastructure across primary and secondary data centers to meet recovery objectives.
• Support transition initiatives from on premises server environments to cloud-based platforms.
• Administer and maintain Single Sign-On (SSO) services and certificate authority infrastructure, including renewal of production certificates.
• Provide (Level 3) technical support for critical infrastructure issues in a 24x7 production environment.
• Install, support, and maintain departmental server applications for business units. 
• Provide after-hours On-Call support, including carrying a mobile device to support 24x7 operational requirements.
• Work closely with vendors and service providers for infrastructure support and implementation.
• Maintain clear technical documentation, standards, and playbooks.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• University or College degree in Computer Science, Engineering, or a related field. 
• 3+ years of hands on experience supporting large scale, mission critical enterprise infrastructure. 
• Strong hands on expertise in Windows Server and Linux OS administration.
• Advanced experience with VMware ESXi, SRM, VRA, Horizon, and VDI platforms.
• Deep knowledge of server hardware (HPE), including RAID, NICs, iLO, OneView, and blade systems.
• Experience with Microsoft System Center, Red Hat tooling, and automation platforms
• Strong understanding of networking fundamentals, security controls, and infrastructure protocols.
• Excellent troubleshooting, root cause analysis, and problem solving skills.
• Excellent verbal and written communication skills, including presentation abilities.
• Strong interpersonal skills and stakeholder management.
• Logical, detail-oriented, and committed to continuous improvement.
• Highly hands on, proactive, and technically driven.
• Logical thinker with strong attention to detail.
• Able to work independently while influencing without authority.
• Strong written and verbal communication skills.
• Comfortable operating in a fast paced, highly regulated environment.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.