Technical Support Specialist
Scotiabank · Bogotá +1 · 5d ago
ID de la solicitud: 267905
Gracias por tu interés en ScotiaTech, el nuevo e innovador centro tecnológico de Scotiabank en Bogotá.
Únete a un equipo ganador que promueve la creatividad y la innovación en un entorno cambiante, donde siempre estamos comprometidos con el logro de resultados, en una cultura inclusiva, diversa y de alto desempeño.
Purpose
The Technical Support Specialist role contributes to the overall success of the unit by ensuring the stability, availability, and performance of critical systems that enable business operations. The role executes assigned goals and initiatives through effective troubleshooting, issue resolution, and proactive support, ensuring timely delivery aligned with team objectives.
It collaborates with technical and business teams to address incidents, communicate impacts, and coordinate solutions, thereby supporting overall service delivery. Additionally, the role operates within established governance frameworks, ensuring adherence to internal policies, security standards, and regulatory requirements.
Through continuous monitoring, issue analysis, and process improvement, the Technical Support Specialist enhances operational efficiency and supports the organization’s strategic objectives.
Accountabilities
- Ensure reliable and efficient operation of systems and applications, supporting business continuity
- Deliver timely and effective resolution of incidents and service requests, minimizing business impact
- Maintain compliance with regulatory, security, and internal policy requirements
- Provide clear, consistent, and proactive communication with stakeholders
- Ensure high-quality end-user experience and service satisfaction
- Support system stability and performance during operational and change activities
- Identify, escalate, and manage risks, incidents, and critical issues effectively
- Contribute to knowledge management and documentation practices
- Ensure adherence to SLAs, KPIs, and operational performance standards
- Drive continuous improvement initiatives to enhance service delivery and operational efficiency
Dimensions
- Provides technical support for systems and applications supporting regional operations across LATAM and global teams
- Supports multiple business units and end-users, ensuring continuity of critical services
- Contributes to the resolution of incidents impacting business-critical systems
- Operates within defined service levels (SLAs), supporting operational performance and service delivery targets
Education / Experience / Other Information
Education
- Bachelor’s degree in computer science, information technology, engineering, or related discipline
Experience
- 3–5 years of experience in application/system support roles
- Experience troubleshooting applications.
- Exposure to incident management, problem resolution, and service delivery environments.
- Experience working with ticketing tools, monitoring tools, or support platforms.
- Experience collaborating with cross-functional teams (IT, vendors, business stakeholders)
- English level: Intermediate–Advanced (B2 minimum), with ability to communicate effectively in professional and technical environments.
Core Competencies
- Strong analytical and problem-solving skills
- Excellent communication skills (technical and non-technical audiences)
- Customer-focused with strong service orientation
- Ability to prioritize and manage multiple issues simultaneously
Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence.
Ubicación(s): Colombia : Bogota : Bogota ScotiaTech es una unidad de negocio de ScotiaGBS, un grupo de empresas de Scotiabank, ubicado en Bogotá, Colombia. ScotiaTech fue creado para apoyar diversos sistemas y procesos tecnológicos del Banco. Ofrecemos un entorno de trabajo inclusivo y positivo, además de ventajas competitivas. En ScotiaTech, valoramos las habilidades y experiencias únicas que cada persona aporta y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaTech; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.