Head of Infrastructure and IT Services

As Head of Infrastructure & IT Services, you will lead the Bank’s ICT production services, ensuring service availability, performance, resilience and quality, in line with local business needs and Group strategy. Your main responsibilities will include: * Define and implement the Infrastructure & IT Services strategy, with a strong focus on operational resilience, risk reduction and alignment with the Bank’s objectives. * Oversee ICT infrastructure operations, data center services, application support, service management, service desk and ICT support for the Head Office and branch network. * Establish and monitor KPIs and SLAs, ensuring alignment with business objectives and regulatory and compliance requirements. * Manage budgets, capacity planning and technology roadmaps. * Coordinate Disaster Recovery plans and testing in support of the Bank’s Business Continuity strategy. * Ensure end-to-end incident and problem management, including root cause analysis, corrective actions and communication with management and key stakeholders. * Lead the Change Advisory Board and govern production changes. * Ensure the effective administration, monitoring and support of critical banking applications and infrastructure. * Oversee infrastructure architecture, lifecycle and obsolescence management, security solutions, network communications, servers, databases, middleware, storage, virtualization, backup and OpenShift operations. * Drive the standardization and automation of infrastructure processes to improve resilience and optimize capacity. * Manage technology vendors and ensure that services are delivered in line with contractual commitments and agreed service levels. * Support regulatory initiatives and provide relevant information and reporting to Audit, Risk, Compliance and Regulatory Affairs. * Lead and develop the Infrastructure & IT Services teams, promoting collaboration, accountability, professional development and a proactive approach to incident prevention. * Work closely with business functions, Group ICT structures and other UniCredit Group companies.