Product Director – Personalization & Customer Insight

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

You lead by building: teams, products, and the strategy that connects them. Join us to shape how the bank turns customer data into intelligence people can act on, and to grow the product leaders who make it real.
 

As a Product Director in Personalization & Customer Insights (Intelligence) team, you own the product vision and strategy for a portfolio of AI-powered intelligence products, and you lead the product managers who deliver it. You set direction, develop your team, and stay close enough to the work to pressure-test model design, evaluation, and experiment tradeoffs yourself. You act as the voice of the customer, translate research and analytics into a clear multi-year plan, and drive execution across a highly matrixed organization, aligning Data Scientists, ML Engineers, partner teams, and business stakeholders around a shared roadmap. You are accountable for what the team ships, on time and at quality, not just for setting direction.

You own the products that give a clear, 1:1 understanding of each customer, built for customers and for the bankers who serve them. You make sure that intelligence is tested and validated before it reaches customers, and you drive the personalization strategy with the lines of business. You partner closely with the platform and modeling teams that build and serve the models, but your portfolio is the intelligence itself and how the business puts it to work. At its core, this work is about personalization that makes every interaction feel built around the individual: the sense that the bank knows them and is working for them. Delivering that at scale takes more than one great product; it takes a product organization with a clear strategy and the leadership to execute it. This role sets that vision, builds the team that delivers it, and drives it to reality across the organization.