Senior associate - Client Onboarding and Documentation
JPMorgan Chase · Tampa, United States · 4d ago
SeniorOn-siteProduct Management
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Client Onboarding and Documentation, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You’ll also help drive release management activities, support testing and validation, and ensure compliance with firm standards.
Job responsibilities
- Lead and coordinate monthly release cycles for KYC and documentation products.
- Track and manage dependencies, risks, and issues to ensure smooth delivery.
- Collaborate with global teams for follow-the-sun execution and structured handovers.
- Oversee testing and validation activities, including pre-production and production weekend releases.
- Maintain integrated release plans and escalate blockers with clear options.
- Ensure compliance with firm risk, controls, and regulatory requirements.
- Provide timely updates and post-release issue management to stakeholders.
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Required qualifications, capabilities, and skills
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Advanced proficiency with Jira (JQL/filters, dashboards, and automation).
- Experience with automation and reporting tools such as Alteryx and Tableau (or similar).
- Excellent communication and stakeholder management skills, including preparing executive-ready updates and materials.
- Proven ability to coordinate testing and validation activities across multiple teams.
- Ability to identify, track, and resolve risks and issues throughout the product delivery lifecycle.
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
Preferred qualifications, capabilities, and skills
- Developed knowledge of the product development life cycle
- Experience with entitlements and access controls.
- Background in KYC or Client Onboarding in regulated environments.
- Familiarity with change management and access entitlement frameworks.
Additional information:
Visa sponsorship is not available for this position.
Work schedules will be full-time in office, on a 40-hour per week schedule.