AML/KYC Officer Escalations Governance - Associate

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

As a part of the  Consumer and Community Banking Escalations governance team, you will drive strategic initiatives to ensure a robust governance of the AML/KYC process. The Consumer and Community Banking AML/KYC Escalations Governance team partners closely with key stakeholders across Consumer & Community Banking (CCB), including Risk Officers, Compliance, Legal, and Operational teams. As an Escalations Governance Associate you will play a critical role in the Controls execution process. This includes managing and executing control reports, procedure writing, and helping maintain an audit ready environment. This role requires strong project management skills and strong documentation skills.  

Job Responsibilities:

Control Reporting

• Produce and validate daily, weekly, and monthly process control reports to ensure accuracy and completeness.
• Ensure all reporting deliverables are completed within established timelines; investigate issues, document findings, and implement fixes.
• Own and maintain end-user tools and utilities supporting control reporting.

Process Analysis and Continuous Improvement

• Maintain audit-ready documentation and evidence to support internal and external reviews. Draft and maintain control write-ups in CORE in partnership with the Controls team.
• Review existing procedures, identify improvement opportunities, and author/update procedure guides aligned to firmwide standards.

Project and Program Management

• Maintain project plans, action trackers, and status reporting to ensure clear visibility to progress, risks, and dependencies.
• Facilitate working sessions and manage follow-ups to keep deliverables on track.
• Manage multiple concurrent initiatives and competing priorities, ensuring timely, high-quality execution.
• Operate with a high degree of autonomy—make day-to-day decisions and escalate scope or strategic direction decisions when needed.

Stakeholder Engagement and Collaboration

• Partner with Risk, Compliance, Legal, and other stakeholders on line-of-business and cross-functional matters.
• Build and sustain strong working relationships to drive alignment, resolve issues efficiently, and deliver outcomes across teams.

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree in a business discipline or equivalent experience.
• Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development. 
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and access management.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, regulatory requirements, and sampling methodologies.
• Experience with Alteryx and/or other coding languages is encouraged. 

Preferred Qualifications, Capabilities and Skills:

• 2+ years in financial services industry with experience in automation, controls, UAT testing, operational risk management, AML/KYC or equivalent subject matter expertise.