Instructional Designer, Chase Travel
JPMorgan Chase · Westerville, United States +2 · 10d ago
Mid levelOn-siteDesign & UX
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Join a team where your ideas shape how people learn, grow, and succeed. You’ll build modern, practical training that helps employees perform at their best from day one.
As an Instructional Designer in Chase Travel, you will partner with stakeholders to identify learning needs and deliver scalable, effective training solutions that support consistent, high-quality service.
Job responsibilities
- Partner with stakeholders to identify training gaps and define learning objectives
- Design and develop engaging training materials, including e-learning, instructor-led guides, job aids, and assessments
- Apply instructional design models (e.g., ADDIE, SAM) to create effective, scalable learning experiences
- Refresh and improve training content based on feedback, industry trends, and updates to policies or procedures
- Lead train-the-trainer sessions to support consistent training delivery
- Manage multiple projects at once while delivering high-quality materials on time
Required qualifications, capabilities, and skills
- Bachelor’s degree in Instructional Design, Education, or a related field
- Experience developing and improving training in a call center environment
- Strong communication and interpersonal skills
- Experience using e-learning platforms to deliver training materials
Preferred qualifications, capabilities, and skills
- Travel industry experience
- Experience using project management practices to plan and deliver training initiatives