Senior Associate, Chase Travel Lodging
JPMorgan Chase · Wilmington, United States +2 · 12d ago
SeniorOn-siteProduct Management
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Lead premium lodging experiences in Chase Travel, using customer insights to launch features that grow adoption.
Join a team where your product leadership helps shape premium travel experiences end to end. You’ll partner with experts across engineering, design, data, and operations to deliver capabilities customers love.
As a Senior Associate Product Lead Premium Travel in Chase Travel, you will set product direction for premium lodging experiences and drive delivery from discovery through launch. You’ll use data and customer journey insights to prioritize the roadmap, improve experiences, and increase adoption.
Job responsibilities
- Define and communicate product vision and strategy for premium lodging capabilities
- Assess customer needs and quantify value using qualitative and quantitative insights
- Prioritize work against the product roadmap to maximize customer and business impact
- Write clear user stories, requirements, and acceptance criteria
- Partner with engineering, design, analytics, servicing, and operations to deliver features end to end
- Drive agile execution, continuous improvement, and high-quality product delivery
- Influence stakeholders by aligning on goals, trade-offs, and delivery plans
- Track performance and outcomes to inform iteration and future roadmap decisions
Required qualifications, capabilities, and skills
- Bachelor’s degree
- Minimum 2 years of product management, product owner, or related digital product experience
- Experience working with cross-functional teams to deliver customer-facing capabilities
- Ability to translate customer needs into requirements, user stories, and acceptance criteria
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Strong written and verbal communication skills, including influencing stakeholders at multiple levels
- Demonstrated ability to use data to inform decisions and measure impact
Preferred qualifications, capabilities, and skills
- Experience working in an Agile environment, including tools such as Jira and Confluence
- Experience developing product strategy and engaging customers or stakeholders to validate needs
- Experience turning analysis into clear, decision-driving narratives and presentations
- Experience leading delivery through influence in cross-functional teams
- Experience partnering with operations, risk, or controls stakeholders