Principal Technical Program Manager – Cybersecurity & Technology Transformation
JPMorgan Chase · Plano, United States +1 · 11d ago
Staff / Lead / PrincipalOn-siteProduct Management
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in Consumer & Community Banking Core Engineering Solutions team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
Job responsibilities
As a Principal Technical Program Manager in Consumer & Community Banking Core Engineering Solutions team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
Job responsibilities
- Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration, and oversee complex program execution by managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
- Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
- Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
- Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
- Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.
- Establish and manage program governance, issue resolution, escalation paths, and decision forums to ensure delivery against committed milestones.
- Partner with technology, architecture, security, and business stakeholders to translate strategic objectives into executable plans and measurable outcomes.
- Monitor program health through data-driven metrics, identifying delivery risks, execution gaps, and remediation opportunities.
- Coordinate large-scale change initiatives across multiple lines of business, ensuring adoption, operational readiness, and sustainable execution.
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
- Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
- Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
- Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
- Demonstrated experience leading large-scale technology modernization, cybersecurity, infrastructure, or regulatory transformation programs.
- Proven ability to drive delivery across multiple organizations without direct authority while managing competing priorities and dependencies.
- Experience establishing governance, executive reporting, and risk management processes for complex enterprise initiatives.
- Exceptional communication skills with the ability to influence senior leaders and translate technical risk into business impact and action plans.
- Track record of delivering programs requiring coordination across architecture, engineering, operations, and control functions.
Preferred qualifications, capabilities, and skills
- Certifications such as SAFe, PMP, or PgMP
- Experience leading multi-LOB transformations at scale within technology or financial services
- Proficiency with portfolio tooling and analytics (e.g., Jira Align, OKR platforms, BI dashboards) to enable data-driven decisions
- Experience leading enterprise readiness, application remediation, or technology compliance initiatives at scale
- Financial services industry experience managing highly regulated technology programs