Compliance, Conduct & Operational Risk (CCOR) EMEA Quality Assurance

As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers, and communities.

The Quality Assurance team is an independent function within Compliance, providing ongoing quality reviews of work performed by Compliance Production teams.

As a Quality Associate in Risk Management and Compliance, you will predominantly support QA testing across AML and Fraud activity, including Suspicious Activity Reports (SARs) and No-File Cases, as well as Sanctions Reporting and Investigations activity. You will perform targeted reviews, summarize results, and communicate findings to stakeholders—including identifying incorrect decision-making, gaps in process/procedure, and concerns regarding data integrity and adherence to standards.

Job Responsibilities

• Perform Quality Assurance (QA) reviews of AML and Fraud Investigations (SARs and Cases) to confirm completeness, accuracy, and adherence to internal controls and standards.
• Review case narratives, supporting evidence, and case outcomes to confirm AML red flags, key risk indicators, and relevant typologies have been identified, assessed, and appropriately documented with a clear rationale.
• Conduct QA testing of Sanctions processes and outputs to verify required restrictive actions were applied and clearly documented with supporting evidence.
• Validate data integrity across case management systems and supporting documentation; identify and document data gaps and inconsistencies.
• Identify, log, and classify QA defects; ensure write-ups are clear, actionable, and aligned to applicable procedures and requirements.
• Apply independent judgment and escalate questions or concerns when rationale or supporting evidence for risk-based decisions is unclear or insufficient.
• Prepare and deliver QA summary reports to stakeholders, including defect trending and recommendations for process improvements.

Required qualifications, capabilities, and skills

• Experience within the Financial Crime Compliance industry, in particular exposure to Anti Money Laundering and/or Fraud.
• Strong research and analytical skills, with attention to detail, and the ability to analyze large amounts of data.
• Excellent written and oral communication skills, to clearly articulate results of testing.
• Ability to translate technical data and information into business reports and presentations, with a good level of proficiency in MS Excel and PowerPoint.

Preferred qualifications, capabilities, and skills

• Prior experience in Quality Assurance/Controls/Audit related roles within the Compliance industry.