O&M Lead Technical Transformation Manager
Deloitte US · Baltimore, United States +3 · 1mo ago
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Work you'll do:
As a Project Manager on the operations and sustainment team, you will be responsible for…
- Lead day-to-day operational support and sustainment activities for enterprise mission systems
- Coordinate incident response, troubleshooting, user support, and issue resolution across stakeholder groups
- Manage release readiness activities, including planning, tracking, and coordination with technical and functional teams
- Monitor work execution within ServiceNow and support adherence to established operational processes
- Coordinate with cybersecurity and customer stakeholders to support compliance with security, governance, and Authority to Operate requirements
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The Team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.
Qualifications
Required:
- Bachelor’s degree
- Active Top Secret Clearance
- 7+ years of experience managing information technology projects, programs, or operations
- 1+ years of experience using ServiceNow in an enterprise environment
- 2+ years of experience coordinating release readiness, deployment support, or sustainment activities
- 2+ years of experience supporting Risk Management Framework or Authority to Operate compliance activities
- Ability to travel 15-20%, on average, based on the work you do and the clients and industries/sectors you serve
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
- Project Management Professional certification
- Certified ScrumMaster certification
- 2+ years of experience supporting regulated or compliance-driven information technology environments
- 2+ years of experience coordinating with cybersecurity, infrastructure, and application development teams
- 1+ year of experience tracking service level metrics, operational dashboards, or support performance measure
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,000 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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