Program Manager - IFS Loops

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

IFS Loops is revolutionizing how leaders and teams work with our agentic platform, driving 
unprecedented efficiency and scale. We’re establishing a new Program Management team and 
are looking for a Program Manager to join us in India, working with EST and UK time zones. This 
role is crucial for managing and delivering complex, high-impact projects for our largest 
enterprise customers. You will work closely with clients, internal teams, and senior leadership to 
ensure successful project execution and long-term business value. 

Key Responsibility

As a Program Manager, you will be a key member of a newly formed team, responsible for 
delivering our most high-profile customer engagements. This means you’ll be:

• Program Management: Leading and managing multiple enterprise-level projects from initiation through delivery, optimization, and tuning.
• You’ll ensure projects are completed on time, within scope, and on budget, adhering to our Services Methodology approach.
• Customer Engagement: Building and maintaining strong relationships with key stakeholders, including senior leaders and project managers.
• You’ll serve as the primary point of contact for project-related activities and help educate clients on the nuances of AI and AI assistants.
• Workshop Ownership and Execution: Taking ownership of developing workshops to support the creation of user stories and technical requirements for our customers’ AI assistants.
• Operations: Managing dependencies and resources, initiating change orders, and documenting all key decisions and meeting outcomes. You’ll also support the sales process as needed to instill customer confidence.
• Team Leadership: Coordinating services team members—including solution architects, implementation specialists, and integration engineers—to ensure cohesive project execution. You’ll also collaborate with product, customer success, and sales teams.
• Risk Management: Identifying potential project risks and proactively developing mitigation strategies. You’ll serve as the primary escalation point for issues that could jeopardize customer satisfaction or project completion.
• Steering Committee Ownership: Providing regular project updates to key senior stakeholders at both TheLoops and the customer’s organization
• Performance Monitoring: Tracking project performance in real time, analyzing key metrics, and preparing detailed status reports and dashboards for clients and internal teams. metrics, and preparing detailed status reports and dashboards for clients and internal teams.
• Continuous Improvement: Implementing best practices and lessons learned to enhance the efficiency and effectiveness of project delivery and advancing operational prowess through collaboration with Services leadership.
• Customer Success: Working closely with Sales and Customer Success to ensure a seamless handover and continued client satisfaction post-implementation, as well as executing follow-on projects to grow customer value

Qualifications

• You have 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.
• You have a strong understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises.
• You can communicate the nuances of AI to both technical and non-technical audiences.
• You have a deep understanding of consumer customer service best practices and strategies.
• You are technically adept and comfortable with APIs, data migration, and configuring complex software integrations.
• You’re passionate about AI and possess a working understanding of concepts like LLMs, embeddings, prompt engineering, and vector databases.
• You have a bachelor’s degree in Business, Information Technology, or a related field; a PMP or similar certification is highly desirable.
• You have proven experience building project delivery methodologies and processes.
• You’re a natural leader with excellent communication skills and the ability to manage multiple projects simultaneously.
• You’re willing to travel up to 20% of the time

What Success Looks Like in 3–6 Months

Within your first 3-6 months, you will have successfully demonstrated your impact by:

• Becoming an Expert: You’ll be proficient with TheLoops’s platform and will have a deep understanding of the common challenges our customers face.
• Leading Implementations: You will have autonomously managed and completed at least one high-stakes customer implementation from start to finish. This includes leading discovery, architecting the solution, configuring the platform, and successfully migrating data.
• Driving Customer Value: You will have received positive feedback from customers, validating that you’ve not only met their technical requirements but have also empowered their teams and improved their operational efficiency.
• Strengthening Team Collaboration: You will have established strong working relationships with the sales, engineering, and product teams, providing valuable feedback from the field to help improve our product and processes.

Why Join Us

• Work on cutting-edge AI solutions that have real business impact
• Be part of a fast-growing team shaping how enterprises deploy AI at scale
• High ownership, high visibility, and a chance to lead transformational projects
• Competitive compensation, flexible work, and the support of a global enterprise (IFS) 

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.