IFS Support Engineer
IFS · Tokyo, Japan · 5mo ago
Company Description
IFS is a billion-dollar revenue company with 8000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
Job Description
A Software Engineer - Unified Support is responsible for analyzing and diagnosing suspected software faults or technical configuration issues within IFS’ suite of products. They are also responsible for developing quality assured enterprise grade resolutions where applicable. They possess thorough technical and functional knowledge of the
relevant product areas.
In addition, they combine software engineering skills with functional knowledge and a commercial mindset to provide efficient resolutions that are usable, maintainable, and secure.
As a Software Engineer, you will be responsible for core activities including;
Utilize industry knowledge and cross-product expertise to provide tailored solutions and enhance problem-solving.
Contribute to the design, implementation, and testing of software solutions, while maintaining a knowledge of IFS Cloud architecture and its alignment with industry standards.
Engage with cross-functional teams to develop innovative business solutions.
Apply a thorough knowledge of IFS Unified promote processes to resolve customer issues and suggest improvements.
Contribute to creating knowledge base articles, SOPs, and FAQs for continuous improvement.
Use IFS tools effectively to address issues and actively engage in IFS community groups to provide insights.
Apply knowledge of IFS support policies, customer offerings, and product versions to provide efficient assistance.
Ensure understanding of R&D-supported versions and follow organizational process guidelines to resolve issues consistently and comply with standards.
Manage planned maintenance, coordinate with stakeholders, and drive issue resolution across resolver groups.
Engage with customers and stakeholders to familiarize standards and provide clear, accurate information.
Qualifications
A university degree, or equivalent professional qualifications, in software/system engineering or IT operations
Conceptual knowledge in Object Orientated Programming
Strong focus on customers and driving technical resolutions to issues
Database programming knowledge such as Oracle SQL or PL/SQL programming would be ideal
Prior experience with IFS technology would be beneficial, but a desire to learn and become and expert is required
Additional Information
Why join IFS? By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.