Software Technical Support Analyst
Murex · Santiago, Chile · 2mo ago
Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.
The Team:
The Operate team provides Murex internal and external client technical support to restore normal operations with minimal impact on clients’ business.
To support efficiently all types of critical incidents, the team has become highly skilled in collaborating cross functionally and working under pressure while continuously learning new skills/technologies and obtaining transversal application knowledge in a rapid evolving environment.
By joining our team, you can evolve on the long run by taking on new responsibilities: technical support, streams contribution, tooling, shift management and leadership.
What you’ll do:
Provide follow the sun support model (diverse shifts) on technical issues by analyzing, diagnosing, and providing solutions to 3 types of clients across all regions: Internal, SaaS, On premises.
Leverage your knowledge and experience to handle client blocking production issues on the Mx3 platform through a call in a timely and accurate manner.
Build a high technical expertise horizontally across various MX.3 components to be able to deliver a high quality of support.
Collaborate between various teams (Dev, Product, DevOps, Infrastructure, Client services….) on problem resolution.
Provide operability feedback to Product teams based on the incidents raised during BAU.
Embedment opportunities on production readiness and new development to make sure the product is production ready from an operability perspective.
Develop support processes, solutions and troubleshooting guides, Techtalks
Who you are:
Eager to learn latest Murex technologies.
Passionate about problem solving and troubleshooting technical issues.
Ability to work under pressure in operations and support scopes.
Good communication skills and presentation skills.
Good team player to interact with our team across different regions.
Advanced Level of English is mandaroty.
If you have relevant technical experience we expect you have:
Programming Skills: Java (C, C# and python are a plus).
Database Skills: SQL query building and performance analysis (Database administration skills for Sybase and Oracle are a plus).
Operating Systems power user skills: Linux (Bash scripting is a plus).
Why you should join us:
Join a market leader boasting a 35+ year track record in a growing and dynamic industry.
Be part of an inclusive team with a strong people-first focus.
Agile collaboration with colleagues with diverse backgrounds.
An international environment offering prospects for global work.
Best Medical, dental, and life insurance.
At Murex, we believe in providing equal opportunities for all employees and job applicants. Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited.
This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Our commitment to fairness and inclusivity lies at the heart of everything we do.