Senior Staff Engineer( Qualtrics Survey Operations Specialist )
Nagarro · Beijing, China · 10d ago
Company Description
Job Description
Must have Skills : Qualtrics
Job Description :
We are looking for an experienced Qualtrics Survey Operations Specialist who can work as a hands-on individual contributor responsible for end-to-end survey configuration and operational activities within the Qualtrics platform.
The ideal candidate should have strong hands-on experience in building complex surveys, configuring survey logic and workflows, managing multilingual survey updates, performing functional and user experience testing, and ensuring surveys are accurate and production-ready prior to launch.
Key Responsibilities
- Build, configure, and maintain surveys within the Qualtrics platform.
- Configure complex survey logic, including branching, display logic, skip logic, validation rules, embedded data, and survey flows.
- Configure and manage Qualtrics workflows, notifications, and automated actions.
- Customize survey layouts, styling, themes, and user experience based on business requirements.
- Perform survey updates, corrections, enhancements, and version management.
- Execute comprehensive functional, UX, workflow, and survey logic testing before deployment.
- Troubleshoot survey configuration, logic, workflow, display, and user experience issues.
- Manage multilingual surveys and translation updates across supported languages.
- Coordinate translation changes and ensure translated content is correctly reflected across survey versions.
- Perform quality checks to ensure survey content, logic, translations, workflows, and configurations are accurate before launch.
- Support survey deployment, launch readiness, and production activities. - Investigate and resolve post-launch survey issues and defects.
- Work closely with business, research, marketing, customer experience, and technology stakeholders to translate requirements into Qualtrics configurations.
- Maintain survey documentation, configuration details, version history, and change records.
- Ensure adherence to survey governance, quality standards, and operational processes.
Required Skills
- 8~9.5 years of overall professional experience with strong hands-on experience in survey platforms and operations.
- Strong hands-on expertise with Qualtrics.
- Experience building and configuring complex surveys within Qualtrics.
- Strong knowledge of: o Survey Flow o Branch Logic o Display Logic o Skip Logic o Embedded Data o Validation Rules o Workflows and Notifications o Survey Themes and Styling
- Experience managing multilingual surveys and translation updates.
- Strong experience in functional testing, UX testing, and survey logic validation.
- Ability to troubleshoot complex survey configuration and production issues.
- Experience managing survey versions, corrections, and post-launch fixes.
- Strong attention to detail with a focus on survey quality and accuracy.
- Good analytical, problem-solving, and communication skills.
- Ability to work independently as a hands-on individual contributor.
Good to Have - Qualtrics certifications or advanced platform training. - Experience with Qualtrics XM / Customer Experience / Employee Experience solutions. - Understanding of JavaScript, HTML, or CSS for advanced Qualtrics customization. - Experience with survey integrations, APIs, dashboards, or data exports. - Experience working with global stakeholders and multilingual survey programs.