Soft Service Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Soft Service Manager

Integrated Facilities Management – Corporate Solutions (region/country)

What this job involves:

 Providing onsite support

You will be the upper facilities management’s trusted right hand on all facilities-related activities like maintenance of  high quality of Housekeeping standards, Pest control, Landscaping, vendor activities, Events Management, managing daily deployment of vendor staffs, attend and closure of user complaints, records for repair & periodic maintenance of cleaning equipment, store management, monitor par stock of chemicals & consumables, training vendor staffs on process & procedures, coordination with vendor on waste management. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Assist in controlling the expenses & provide cost effective solutions. Must be able to work in multiple shifts & timings. Provide with all sorts of Daily/Weekly/Monthly reports and ensuring timely submission of vendor invoices.

Soft Services Operations

• Support day-to-day management of all soft services, ensuring consistent service delivery in accordance with contracts and Service Level Agreements (SLAs).
• Monitor service performance and address issues promptly to maintain high standards of cleanliness, safety, and customer experience.
• Conduct regular site inspections and audits, producing reports and tracking corrective actions.
• Support mobilization and demobilization of soft services contracts when required.

Vendor & Contract Management

• Liaise with soft services vendors and contractors to ensure compliance with contractual obligations.
• Assist in reviewing vendor performance, including KPIs, service reports, and invoices.
• Support the Facilities Manager in managing variations, escalations, and service improvements.

Health, Safety & Compliance

• Ensure all soft services activities comply with health, safety, and environmental regulations.
• Support risk assessments, method statements, and safe systems of work related to soft services.
• Assist with incident reporting, investigations, and implementation of corrective actions.
• Ensure compliance with site policies, statutory requirements, and client standards.

Client & Stakeholder Engagement

• Act as a point of contact for client and occupier queries related to soft services.
• Build positive working relationships with clients, occupants, vendors, and internal teams.
• Support client meetings, service reviews, and reporting requirements.

Financial & Administrative Support

• Assist with budget tracking and cost control for soft services.
• Review invoices and support accurate cost allocation.
• Maintain records, logs, and documentation related to soft services activities and compliance.

Continuous Improvement

• Identify opportunities to improve service quality, efficiency, and user experience.
• Support sustainability initiatives related to waste reduction, recycling, and environmentally responsible services.
• Contribute to process improvements and best practice sharing across sites.

Key Performance Indicators (Typical)

• Compliance with SLAs and KPIs
• Client and occupant satisfaction levels
• Health and safety compliance and audit outcomes
• Timely resolution of service issues
• Cost control and budget adherence

Skills & Competencies

• Strong understanding of soft services operations within a facilities management environment
• Good organizational and time-management skills
• Effective communication and interpersonal skills
• Ability to manage multiple vendors and priorities
• Problem-solving and attention to detail
• Customer-focused mindset
• Proficiency in MS Office (Word, Excel, Outlook); CAFM systems desirable

Where can processes be improved?  How can we save costs?  These are questions that will be at the forefront of the team’s thinking.  You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping ,pest, landscape and appointment coordination.  Also part of your job scope is to hit key performance indicators and meet service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and Centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed.

At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.

Sound like you? To apply, you need to be a:

Passion for service

Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

Team player

JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. As the Facilities Executive, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviors is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staffs and vendors to deliver efficient services, attend user complaints & take service recovery measures. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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